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MTN Uganda - Customer Care Advisors

Vacancy: Customer Care Advisors
REPORT TO: CRM's
Location: kampala
Country: Uganda
Job Description (Duties):
  •   To effectively handle incoming calls from all customer types in accordance to the defined quality standard.
  •   Provide a high level customer service as defined by : a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.
  •   Provide advice and educate customers on the client's product and service.
  •   To utilize appropriate customer service systems, processes and procedures to support work.
  •   To attempt to resolve customer queries at first Point of contact.
  •   To escalate customer issues as deemed appropriate.
  •   To meet performance goals and objectives.
  •   To ensure that you live the brand values in your dealings with customers and colleagues.
  •   To take on extra responsibilities and duties as required.
Necessary Qualifications:
  • Interpersonal skills.
  • Good communication skills
  • Team player.
  • Customer Service skills.
  • Multilingual.
  • Technologically inclined.
  • Trouble shooting and problem solving skills.
  • Flexibility and ability to handle stress.
  • Excellent typing skills.
  • Must be able to speak  FLUENTLY at Luganda and English.Plus an additional language like  Japadhola, Lugisu,Lusami, langi and Acholi 


MINIMUM QUALIFICATIONS:
  • Advanced level certificate.
How to Apply: If interested, please submit in person a typed up-to-date CV and application letter with copies of your academic papers 
NFT Consult - Uganda
Kisozi Complex
Plot 6/8 Kyaggwe Road, Nakasero
Tel: +256 0414237904 / 24 , 0312266904
OR
NFT Consult - Rwanda
Rue 6 Depute Kamuzinzi Street.
Kiyovu, Kigali.
Tel: +250 252570099, +250 0755335419, +250 0785119453.
 If applying online, please send an email to inquiries@nftconsult.com. Please note:
Attach your CV and application letter ONLY, please merge them into ONE file in MS word or PDF format.
DO NOT attach scanned academic papers or documents when applying online.

Deadline: July 30 2010

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