Lucy had just got a in the customer care departmenthttp://www.blogger.com/img/blank.gif at a local banking institution, the first day she was faced with a challenge of dealing with a drunkard who wanted to know the exact amount of money on his account from the counter. Second, was another gentleman with a high temper that shehttp://www.blogger.com/img/blank.gif was demanding meet the Managing Director who was a close friend immediately without any constraint.With her personality she would not handle people who can not follow procedure, in that she channeled her career to clerical work out of fear that she would not manage the .Mean while Gertrude successfully completed her Bachelors’ Degree in Guidance and counseling. Her fear to practice her career is that it is hard for her to conceal information,...