Job Title: Service Desk Analyst He will report to the Regional IS Manager . He/She will be part of the regional FINCA Services Africa Team.
Key Result Areas:• To effectively contribute to managing call , Incident , and order to ITIL standards in order to resolve technical queries .• To be multi skilled in providing support for any customers raising issues with IS, demonstrating the ability to learn technical concepts quickly• To deliver World class customer service to colleagues in all Business areas of the FINCA Africa as agreed to be supported by information ...