Job Title:
Field Network Service Restoration Engineer
About this job
Our client Alcatel- lucent is a global telecommunications equipment corporation seeking to recruit result driven and motivated individuals for the vacancy above.
Mission
Provide 24/7/365 complex incident management and network (outage)and service restoration.
Manage end-to-end resolution of all network outage. (GSM, transmission WCDMA etc)
Manage Root Cause Analysis (RCA) for network outages.
Key responsibilities & key performance indicators (KPIs).
• Define the “resolution scripts” per customer for the Network Analyst.
• Drive complex outage from a technical side and restore the services in synchronization with the customer, partners and Technical Support...