Service Desk Agent Job Vacancy at Wipro in Uganda

Job Title: Service Desk AgentAbout this jobOur client Wipro focuses on the IT services & BPO business, and is one of the world's leading software and outsourcing service providers. Wipro is seeking to recruit a result driven and motivated individual for the vacancy above:Duties and Responsibilities:    All incidents which are getting logged at Service Desk should be responded within 15 minutes    All Incidents which are getting logged with MTN IT Shared Services should prioratised properly with proper Impact and Urgency and the same should assign to correct resolver groups.    All FLR category calls for Uganda and Zambia to be addressed by Service Desk within the given time lines. Target is 80% of the incidents to be closed out of overall eligible...

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Consumer Affairs Manager Job at Uganda Communications Commission in Uganda

Job Title:  MANAGER CONSUMER AFFAIRSReports to: Head Competition and Consumer AffairsJob role: Develop and implement strategies aimed at empowering and protecting consumers in line with Commission objectives.Key Result Areasa. Review and implement a framework to empower and protect consumers;b. Develop and implement a standard consumer complaints reporting and resolution mechanism/system that will be used for:(i) Logging and routing of complaints received;(ii) Monitoring and evaluating complaints and actions thereafter; and(iii) Monitoring and evaluating feedback to customers;c. Receive, handle and resolve consumer’s complaints and disputes by taking the appropriate action;d. Enlighten consumers on the procedures of channeling complaints and refer unresolved consumer grievances to designated...

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Payroll Officer Job Vacancy at Uganda Communications Commission in Uganda

Job Title: PAYROLL OFFICERReports to: Specialist /Human ResourcesJob role: To manage the payroll system based on departmental guidelines.Key Result Areasa. Manage the Commission payroll in line with the set financial standards;b. Prepare pay roll and circulation of pay slips by using HURIS system or related software;c. Payroll reconciliation on a monthly basis to General ledger and other key accounts;d. Obtain payroll entries from the HR Office before the 15th of every month;e. Review supporting documents for processing any  Human Resources payment  through the payroll;f. Process payment of employee remuneration, incentive and other accrued claims and allowances in line with the provisions in place;g. To handle staff loans and monthly recovery by collecting the relevant documents...

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Learning Specialist Jobs Vacancy at Uganda Communications Commission in Uganda

 Job Title: LEARNING AND DEVELOPMENT SPECIALISTReports to: Manager Human ResourcesJob role: To implement the Commission Human Resource policies and procedures for staff development and monitor the learning and growth strategy to ensure the skills, knowledge and abilities of the workforce meet the current and future Commission and individual needs.Key Result Areasa. Formulate and review training and development policies and strategies that will encourage the development and integration of a culture of continuous learning among the staff of the Commission;b. Align Training and Development goals with Commission’s business strategy to ensure that business objectives are accomplished;c. Conduct the Training Needs Assessment for staff in liaison with the Heads of Departments/units and as identified...

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Public Specialist Job at Uganda Communications Commission in Uganda

Job Title: PUBLIC RELATIONS SPECIALISTReports to: Head CommunicationsJob role: To enhance the image of UCC among the various publics.Key Result Areasa. Implement and review Public Relations Strategy of the Commission;b. Provide proactive PR advisory based on research on issues and trends in the industry and economy;c. Promote and manage the Commission’s Corporate Brand Identity;d. Develop and manage the Commission’s presence online by maintaining a strong Web based presence and positioning UCC on both the local and international scene and targeting multiple audiences;e. Arrange and manage the Commission’s corporate events, activities and campaigns and provide protocol services;f. Implement and review the Corporate Social Responsibility (CSR) Programme activities;g. Plan and organize hospitality...

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Legal Officer Job Vacancy at Uganda Communications Commission in Uganda

Job title: LEGAL OFFICERReports to: Legal SpecialistJob role: To provide support in legal research and analysis assignments, prepare legal or administrative documents and review legislation pertinent to the Legal Department.Key Result Areasa. Perform research and analysis of routine legal problems and issues;b. Assist in the preparation of legal contracts, licenses, MoUs, and other legal papers of a routine nature;c. Perform preliminary work in the preparation of legal opinions and briefs;d. Provide support in the preparation of cases for enforcement and court hearings;e. Conduct investigations and prepare the necessary reports;f. Ensure easy retrieval of legal opinion files, litigation files, subject files and legal publications; andg. Any other duties as may be assigned by the Head of Legal...

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Jobs at Uganda Communications Commission in Uganda- Legal Compliance Manager

Job title: MANAGER LEGAL COMPLIANCEReports to: Head Legal AffairsJob role: To provide appropriate legal input to licensing, compliance and enforcement in respect of postal and telecommunications frameworks in line with the requisite laws, as well as handle licensing, compliance and enforcement matters together with the relevant departments.Key Result Areasa. Provide advice and legal input on licensing and compliance matters to the Commission with particular emphasis on legal aspects of shareholder/partnership arrangements, performance bonds, company profiles, acquisition of interest in existing license holders and all other matters relating to licensing;b. Prepare and review licenses and in conjunction with the relevant Units, follow up on license implementation following the Commission procedures;c....

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Legal Affairs Head Job Vacancy at Uganda Communications Commission in Uganda

Job title: HEAD LEGAL AFFAIRSReports to: Director Legal AffairsJob role: To provide legal and regulatory support and advice to the Commission in accordance with the law for the efficient running of the day to day operations of the Commission.Key Result Areasa. Provide legal advice on the day-to-day operations in respect of the Commission’s regulatory role, in line with the existing legislation and general practices;b. Manage the activities of the Legal Services unit in order to ensure efficiency in legal processes and staff performance within the Legal unit;c. Review contracts/agreements, licenses and other legal instruments relating to the Commission;d. Represent the Commission in all litigation and arbitration matters;e. Liaise with the Finance Department to ensure adequate supervision of...

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Uganda Communications Commission Jobs in Uganda

Job Title: INFORMATION SYSTEMS OFFICER – BUSINESS INTELLIGENCEReports to: Information Systems SpecialistJob role: To support business decision-making by supporting various programs by way of providing an IT reporting system that feeds into various decision making processes within UCC.Key Result Areasa. Promote the use of Business Intelligence (BI) tools and concepts across the Commission and contribute to the organization’s Business Intelligence strategy by developing, implementing and maintaining test strategies and plans;b. Maintain, the ERP database as well as optimize data for easy effective and efficient access;c. Provide support and expertise to the user community within UCC to assist them to better utilize Navision Database;d. Work with project lead and business users to gather requirements,...

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Jobs at Uganda Communications Commission (UCC) in Uganda

Job Title:MANAGER EXPENDITUREReports to: Head, Financial and Management AccountingJob role: Develop, maintain, update and implement the Commission’s  expenditure accounting system in line with the financial policies and regulations of the Commission.Key Result Areasa. Control cost effectiveness and provide advice on Value for Money of operations; Control of money transfers and of costs efficiency; Monitor trends of expenditure growth or decline;b. Liaise with external auditors during statutory audit and prepare answers to audit queries on expenditure raised by the Audit;c. Monitor the effectiveness of internal financial control systems and procedures relating to payments in accordance with the Laws and Financial regulations;d. Responsible for the provision of cash flow forecasts to ensure...

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