Customer Service Manager Job at Pride Microfinance Limited in Uganda

Job Title: Customer Service Manager

Responsibilities:

• Develop and implement a customer service improvement strategy
• Develop and champion the implementation of service delivery standards and customer care in daily operations
• Develop and update the customer service manual
• Keep up to date with the changes in products and services in pride
• Perform any other duties as may be assigned

Academic Qualification and Experience:

•  A bachelors Degree in business administration or management related field from a recognized institution
• 4 years working experience in the service industry or related field

Person Specifications

• The ideal candidate should have excellent communication skills, both verbal and written
• Should possess the ability to coach, train and motivate team members and also provide fair and open feed back

How to Apply:
attach a detailed CV, copies of transcripts  and professional certificates, postal addresses names of 3 referees to The Head, Human Capital Management

Pride Microfinance Limited
Metropole House, Plot 8-10 Entebbe Road
P.O Box 7566, Kampala

Deadline: 9th Nov 2012