Marketing Specialist Job at National Information Technology Authority in Uganda

JOB TITLE: MARKETING SPECIALIST
REPORTS TO: CUSTOMER SERVICES MANAGER
DIRECTORATE: FINANCE AND ADMINISTRATION
DEPARTMENT: CUSTOMER SERVICES
SALARY SCALE: N/SP/N4
DURATION: 3 YEARS CONTRACT (RENEWABLE)
Purpose of the Job:
To provide technical/professional advice and support to the Authority in carrying out marketing research & development, product/services development, pricing structure design, sales promotion and customer services delivery in accordance with its strategic business plans.


Key Results Area/Accountabilities
 Conducting marketing research including customers or clients’ needs identification and assessment in collaboration with the relevant directorates/departments;
 Undertaking IT products/services market trends and forecasts analysis in collaboration with the relevant directorates/departments;
 Guide the Authority in identification and marketing of new IT products and services to exploit existing niche markets and potential market opportunities;
 Assist in developing and support provision of responsive IT product/services to meet customer/clients identified needs in line with the Authority’s mandate;
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 Providing technical/professional advice to the Authority in establishing and implementing a robust marketing/customer services structures, systems, competencies and values in order to meet and exceed customers/clients expectations;
 Providing technical/professional support to the Authority in branded marketing communications in close collaboration with Corporate Communication department;
 Providing technical/professional support to the Authority in establishing and maintaining comprehensive Customer Relationship Management (CRM) Application Systems and Customer Database;
 Providing technical/professional support to the Authority in establishing and maintaining a responsive Call Center including systems for client support and complaint handling;
 Carrying out capacity building, training and evaluation of front and back office staff in customer care to ensure effective and profitable internal and external customer relationships;
 Provide professional support to the Authority in developing and promoting Uganda as a preferred BPO/ITES destination;
 Perform any other duties, which may be assigned from time to time;


Qualifications
 BCOM/BBA/BSC (Marketing Option) or their equivalent from a recognized University and
 Internationally Recognized Professional Qualification in marketing is an essential requirement
 A Post graduate qualification in a relevant field is an added advantage
Skills/Competencies
 Computer skills (Preferably Microsoft office Applications);
 Hand on knowledge of CRM Information System;
 Practical Marketing Research & Development skills;
 Ability to work on own initiative as well as supervision of a team;
 Demonstrable supervisory skills;
 Excellent business acumen;
 Capacity to establish credibility, and trust and partnership;
 Excellent communication and report writing skills;
 Knowledge of management philosophies;
 A person of integrity and honesty;
Experience
 At least five (5) years’ experience with a reputable public, private commercial 3 (three) of which must have been at such a position in particular carrying out similar assignment.


National Information Technology Authority

How to Apply:
Interested applicants who meet the job requirements/specifications and with the right personal attributes are invited to submit their application form (which can be down loaded from the NITA-U official website www.nita.go.ug), with a cover letter, curriculum vitae, and must specify day time telephone contact, postal and email addresses of both the applicant and three referees, copies of certificates and testimonials to the address below. Applicants must also submit with their application verifiable evidence supporting previous relevant appointments such as appointment letters and employment contracts.
The deadline for applications is 1st March, 2013 (Not later than 17.00 hrs. Local Time). No application will be accepted without a duly signed standard application form.
The Executive Director,
National Information Technology
Authority – UGANDA (NITA-U),
Palm Courts, Plot 7A, Rotary Avenue (former lugogo bypass)
P.O. Box 33151, Kampala-Uganda
Tel: 0417 801 038
4. FEEDBACK
Only successful candidates will be contacted. Any form of solicitation, influence peddling and or any other “backdoor” attempt, of whatsoever nature, to influence the selection process in ones favour, will automatically lead to disqualification of a candidate without any recourse.



Deadline: 1st March 2013