Front Desk Administrator Jobs in Uganda at Victoria University- 3 Vacancies

Job Title: Front Desk Administrator


Job Ref. No : VHR006/2011



Reports to : Office / University Administrator

Number of Post : 03

Starting Date : 2nd May 2011


Main Purpose of Post

The post-holder’s main duty will be to answer telephones, record and deliver messages, return and follow-up telephone calls, greet visitors, students and University staff courteously, direct them to the respective departments for help and perform appropriate administrative duties..
Person specification
Applicants should have, or be able to demonstrate:

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A good Bachelor’s degree or equivalent qualifications and preferably some good experience of working in a professional administrative environment.
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An understanding of higher education academic contexts will be of an advantage.
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Service sector experience
* Ability to liaise with the public, external bodies, University staff and students in a personable and friendly manner
* Good interpersonal skills


Skills, Qualifications and Personal Requirements

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Proactive approach.
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Strong written and spoken English language communication skills.
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Competency in computer applications, preferably MS Office
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Good Customer care skills and commitment to quality customer care.
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Strong communication and presentation skills.
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Capable of building up positive relationships with academic and administration staff
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Team player.
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Integrity.



Duties and Responsibilities

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Answering all incoming calls in a pleasant manner and directing them appropriately
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Greeting all visitors who come at the reception and alerting the person they are there to see on their arrival
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Taking messages and relaying them to the intended persons timely, returning telephone calls if necessary
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Servicing meetings as required.
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Handle all incoming and outgoing mails, ensure posted mails are received and forwarded to the addressees appropriately.
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Maintain the reception area neat at all times by coordinating with the cleaners.
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Take self initiative to ensure the reception area is not crowded. Attend to the visitors, students and staff nicely and swiftly.
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Respond to visitors’ needs, special requests and complaints and alert the appropriate manager as needed.

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Order through the Facility Manager all front office supplies
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Uphold and promote the university’s mission, vision and values.
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Monitor staff movements as required.
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Perform other appropriate duties as may be allocated to you.



Qualified applicants should email a letter of application, a current resume and 350 word statement explaining how their profile matches the job description. Submissions in PDF format only should be sent by e-mail to hr@vu.ac.ug not later than 8th April 2011. Please quote the reference number and your names in the email subject. Remuneration packages are competitive.

Applications submitted after the deadline shall not be considered. Applicants are advised not to submit academic transcripts until they are requested to do so.

Note: Only Short listed Applicants will be contacted.
Victoria University is an Equal Opportunity Employer