Job Title: Billing Supervisor
MTN Uganda is the leading telecommunications company in Uganda, providing payphone, fixed lines, fax/data, Internet and mobile services. MTN is an equal opportunity employer and is seeking to recruit a competent individual to fill the vacant position of Billing Supervisor..
Billing Supervisor
The position reports to the Senior Roaming Coordinator.
The main purpose of the job is: - to assist in analyzing Roaming data and general roaming management:
Prime responsibilities of the positions:
Assume effective first line leadership, management and supervision of the billing section.
Ensure that all postpaid clients have been accurately and timeously billed for their usage.
Following on from bill preparation, supervise the process of internal archival, printing, packing and distribution/delivery of resultant bills to the end user. (Including managing contracted partners.)
Ensure timeous resolution of, and provide feedback on, raised customer billing queries/disputes.
Effective and efficient management of MTN’s print shop solution. (Both equipment and consumables.)
Generate periodical reports to assist senior management in the making of tactical and strategic decisions with regard to bill quality, service quality and customer relationship management.
Implement audit action points in the billing section.
Support revenue assurance and billing assurance initiatives.
Develop, implement and ensure adherence to billing policies and processes.
Drive e-billing uptake and maintain set targets for e-billing.
Ensure efficiency of human resources by implementing motivation strategies, coaching and mentoring, knowledge management, training and performance management to enable the team to achieve its full potential.
To uphold MTN’s customer charter and support service delivery and customer retention initiatives.
The applicant must possess the following:
A Bachelor’s Degree in a business discipline.
Three years’ working experience as a leader in a busy organisation in a customer-related environment.
A proven customer-centricity track record.
Ability to work under minimum supervision.
A team player with the ability to lead, support, coach and motivate team members.
High sense of integrity.
Excellent customer management skills and proficiency in both verbal and written communication.
Commitment to quality, customer centricity and high performance.
Flexibility and ability to handle stress.
Computer proficiency.
Excellent analytical skills, with ability to troubleshoot and solve problems/incidents/queries.
Good planning and organisation skills.
Excellent knowledge of telecommunication products and services would be an added advantage.
How to Apply:
Interested candidates should send their job applications, with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) and names and addresses of three references addressed to the:
Recruitment Officer, MTN Uganda, P.O Box 24624, Kampala, not later than Friday May 11, 2012.
NB: Only shortlisted candidates will be contacted. MTN Uganda is an equal opportunity employer.
Deadline: 11th May 2012
9:47 PM
Harriet