Job Title: Information and Communication Technology (ICT) Manager
( World Vision Uganda, Uganda )
World Vision Uganda is a Christian Relief, Development and Advocacy Non-Governmental Organization dedicated to working with children, families and communities to overcome poverty and injustice. We currently work in over 40 districts in Uganda. World Vision is committed to the protection of children and we will employ people whose background is not suitable for working with children. All employment is conditioned upon the successful completion of all applicable background checks, including criminal record checks where possible. “Our Vision for every child, Life in all its fullness. Our prayer for every Heart, the will to make it so.
We are now seeking for qualified persons willing to share in our vision to join the team in the following role.
Position: Information and Communication Technology (ICT) Manager
Reports to: Associate Director- Support Services and Head Field Services group -East Africa.
Duty station: National Office
Location: Kampala.
PURPOSE OF POSITION: Provide leadership and management of Information and Communication Technology (ICT) team and build ICT capacity in the National Office to support the ministry and contribute to its effectiveness, quality and accountability.
MAIN RESPONSIBILITIES:
1. ICT Strategic Leadership
Develop and maintain a National Office ICT Strategy and related policies and standards that are aligned with Partnership and Regional ICT strategy, policies and standards and National Office strategy.
Prepare, review and monitor the ICT Annual Budget and Operating Plan to ensure effective implementation of the ICT Strategy.
Provide leadership and advise National Office Leadership Team on ICT Developments and Policy Issues and their impact on the National Office operations and strategy.
Provide leadership and management to the National ICT team.
Work closely with, manage and provide mentoring and development of the team.
2. ICT Management
Maintain an aggregated view of all significant/major ICT projects’ status and schedule for implementation and support across the National Office.
Work closely with Regional and Global ICT teams to ensure that the National Office meets the minimum Partnership standards for telecommunications, technology and applications.
Manage the introduction, implementation and support of appropriate information and communication technology in the National Office in line with Partnership standards and policies and local legal requirements.
Develop the capacity of the ICT team through training and coaching methodologies to ensure that there is sufficient skill sets to provide and support ICT services to the organization.
Manage structured end-user capacity building to ensure optimal and efficient use of all the ICT systems/tools available to the organization.
Manage relationships with role players and stakeholders in the ICT industry both internal and external to World Vision
Represent the NO in Partnership ICT and other Forums as required by the National Director, Regional ICT Director.
Provide regular and ad hoc management reports for performance bench-marking and decision making and technical reports for operational support.
Identify opportunities for innovation and foster the development of creative solutions that help the organization to better fulfill its mission and vision.
3. ICT Operations
Develop, deploy and maintain appropriate ICT Infrastructure and Connectivity solutions for both head office and field offices for secure, efficient and effective flow of information to facilitate operations and decision making. This may include but not limited to Servers, Local Area Networks (LAN), Wide Area Network (WAN) and Internet Connectivity for integrated data, voice and video applications. World Vision
Provide, deploy and maintain Personal Productivity Tools such as desk top computers, laptops, Blackberries, Personal Digital Assistants (PDAs), business mobile phones, etc and software based productivity tools such as email, Office Applications (Word, Excel, Powerpoint), WebEx among others.
Develop, deploy and maintain appropriate Business Applications that support critical business processes to ensure accurate data gathering, storage, retrieval, processing and reporting to facilitate operations and decision making. This may include but not limited to acquisition and implementation of commercial business applications such as Sun Systems or custom built partnership applications such as STEP, PMIS, PCIS, etc.
Develop, deploy and maintain appropriate security systems that ensure Network, Systems and Data Security from internal and external security threats. This includes both physical and logical security solutions such as biometric access control, network firewall systems, Active Director Security, Antivirus, Antispam, Antispyware and personal firewall solutions, etc.
Develop, document, implement, test and review Business Continuity Plan (Disaster Recovery Plan) in alignment with the National Office Disaster Mitigation and Management Plans for ensuring high systems availability and business continuity. This includes but not limited to running an automated data backup system, off-site storage of backup data, redundant systems for mission critical applications, etc.
Develop, deploy and maintain performance Monitoring and Reporting systems that provide management and technical reports for decision making and operational support.
4. ICT Support
Establish appropriate operational procedures, tools and resources for effective and timely delivery of technical support to all users (at the head office and field. offices) that ensures high user productivity and guarantees customer satisfaction.
Work with the Regional and Global ICT Teams to Leverage global ICT resources to access specialized network and/or applications support.
Provide feedback to Regional and Global ICT teams on performance of various applications and systems for ongoing field performance improvement.
Requirement:
Bachelors Degree in Computer Science, Information Technology, Electrical and Electronic Engineering or related field.
5 years relevant working experience of which at least 2 have been in the -capacity of managing an ICT/MIS department in a busy environment.
Qualified as a Microsoft Certified Systems Engineer (MSCE) or CCNA.
Working knowledge of Lotus Notes Administration and Internet systems.
ITIL Certification will be an added advantage
Good oral and written communication skills.
Ability to relate technical issues to the business/ministry goals and effectively communicate technical issues to a non technical audience
Good people management skills and experience.
Willingness and ability to travel within and outside the country for work assignments and/or to attend national, regional and partnership-wide meetings and events.
A mature and committed Christian, able to stand above denominational diversities.
Experience: 5
How to apply:
Qualified candidates may submit their application and complete Curriculum Vitae, via email to wvujobs@wvi.org. Please address the application to the People and Culture Manager and do indicate the post title in the email subject line.
Deadline for receiving applications is: Friday 18th January, 2013
(Qualified female candidates are particularly encouraged to apply)
We do appreciate your interest in working with us. However, only short listed candidates will be contacted.
Deadline: 18th January 2013
12:40 AM
Harriet