Accounting Officer Job Vacancy at East African Development Bank (EADB) in Uganda


JOB TITLE:                 PRINCIPAL ACCOUNTING OFFICER

REPORTS TO: FINANCE MANAGER- ACCOUNTING

LOCATION:     HEAD OFFICE, KAMPALA

Overall purpose

The Principal Accounting Officer will be accountable for accurate and timely processing of financial accounting transactions with established financial controls to mitigate the Bank’s financial risks.
Duties and Responsibilities



    Set up, maintain, control and update accounting systems and procedures to ensure effective delivery of financial services to internal and external customers.
    Implement financial controls to mitigate financial risks including; authorisation of controls, separation of duties, preparation and review of debtor, bank and supplier reconciliations on a daily, weekly and monthly basis. Monitor and where necessary initiate corrective action to strengthen the Bank’s internal controls to prevent financial losses.
    Maintain the Chart of Accounts and ensure that the GL is maintained in an optimal manner and that all payments are posted to the General Ledger and reconciled to payment projections on a daily basis. Ensure that end-of-day closing procedures are carried out and that a daily financial position can be established.
    Ensure that client loan accounts are set up promptly and accurately, following loan approval and maintained in an up to date state; including, loan details, authorized signatories, list of goods and services, declaration dates of loan effectiveness, et cetera. Oversee loan transactions, including cancellations, disbursements and repayments to ensure that they are accurately and timeously undertaken and recorded.
    Put systems in place to facilitate the timely provision of accurate information to customers and quick resolution of client queries regarding their accounts. Oversee the preparation and dissemination of accurate financial reports for clients pertaining to their accounts. Provide information to the Operations team regarding payments, billing status, outstanding loans, e.t.c. to facilitate their activities including client support.
    Ensure the timely collection of revenue from core and none core bank products. Implement approved revenue collection strategies to reduce EADB’s risk exposure and minimising losses and design procedures and guidelines for billing and collection as required. Ensure that borrowers and tenants are fully appraised of payment, billing and repayment regulations.
    Ensure the accurate recording of all bank revenue and the reconciliation of bank accounts. Take charge of the billing process to ensure accurate and timely billing of clients and tenants. Ascertain that all billing is in accordance with contracts in place. Advise management to included appropriate clauses in contracts to enable EADB to collect its monies from clients or tenants before it reduces value.
    Implement debt collection guidelines including the establishment of debt limits to enable effective debt collection. Prepare ageing/ debt analysis reports and advise management on the bank’s debt portfolio to facilitate decision making. Deal with queries that may arise internally regarding debtors. In conjunction with operations, legal and work out teams.  Escalate for collection all bad debt as per approved procedures.
    Facilitate SWIFT payments; handle the opening and closing of bank accounts; and handling correspondent bank relationships to ensure that the Bank timeously meets its obligations. Ascertain that expenses incurred in relation to swift payments are are in accordance with Bank polices and approved budgets.
    Process due payments to staff, consultants, suppliers and vendors from the Bank’s or donor funds in a timely manner and in line with Bank policy. Establish authorisation levels depending on the nature of expenditure in view of approved policies; recommend standard operating procedures for payments; and ensure strict adherence to the same once approved.
    Process requests for transfer of funds to country offices and monitor monthly financial reports, including expenses to ensure that they are within budget. Receive, reconcile and record accountability reports.
    Ensure that complete and accurate accounts of the Bank’s operations, treasury, equity investments, subscriptions, assets, liabilities, revenues and expenditure are maintained.
    Ensure separate and detailed accounts of all special and trust funds including donor funds are maintained, and prepare separate financial statements for each entity.
    Maintain an updated Fixed Assets register in line with the bank’s policy and ensure that all Bank assets are comprehensively insured as per approved policies.
    Ensure that all tax obligations (if any) in all jurisdictions are filed in accordance with the prevailing legislation to ensure that the Bank meets its statutory obligations.
    Participate in the preparation of the annual budget and quarterly forecasts by providing specified inputs in a timely manner.
    Provide adequate information to the internal and external auditors to facilitate their work.



Qualifications and Experience

    Bachelor of Commerce, Finance or Accounting degree from a leading University;
    Relevant postgraduate degree;
    Professional accounting qualification such as CPA or ACCA;
    Minimum of seven (7) years management experience in a busy organization in position of Financial Controller, Chief Financial Officer or other relevant senior role;
    Must possess advanced technical knowledge, practical hands-on experience, highly developed technical skills to pre-empt, and to solve and manage complex issues effectively;
    Must possess a proven track record of having developed innovative processes and the ability to work in a highly dynamic environment;
    Experience of financial reporting will be definite advantages;
    Diligence and an ability to work with minimum supervision in multinational and multicultural environment;


How to Apply:
If your career aspirations match these challenging and exciting roles, please email your application quoting the relevant job title by 18 February 2013 to The Human Resource Manager on the following email address: recruitment@eadb.org . Please attach your comprehensive Curriculum Vitae including an e-mail address, daytime telephone contact, qualifications, experience, present position, names and addresses of three referees. All applications should be sent online by email. Applicants for all positions must be nationals of the EADB Member States.  Only short listed applicants will be contacted.  Applicants that do not receive a response by 18th March 2013 should consider themselves unsuccessful

Deadline:18th February 2013







Jobs at East African Development Bank (EADB) in Uganda- Documentalist Archivist



JOB TITLE: DOCUMENTALIST-ARCHIVIST

CURRENT REPORTING: ADMINISTRATION MANAGER

LOCATION: HEAD OFFICE, KAMPALA

Overall purpose



Oversee the bank’s documentation management which includes the registry, library and archival services. Provide technical services in the acquisition, classification, cataloguing, safe storage and easy access of new and existing bank documentation/materials.  Ensure the maintenance of both manual and computerized document databases.



Duties and Responsibilities

    Create an operational document center and archive for the Bank.
    Develop and ensure implementation of related information policies, guidelines and systems.
    Research, obtain, organize and disseminate information produced or gathered from different stakeholders and ensure it is maintained in good condition, specifically the archives.
    Develop, maintain and manage convenient, accessible and retrievable computerized registry, library and archival databases, incorporating current advances in electronic information storage technology.
    Research and record the origins and historical significance of archival materials.
    Take lead in document acquisition and disposal.  Negotiate contracts for materials, services and equipment, as appropriate.
    Develop tools and systems that ensure easy and efficient circulation of files, records and other library documents while ensuring safe custody.
    Work to increase knowledge/ awareness of materials in the document center and Archives.
    Manage the planning, administrative and cost-effective budgetary functions of the unit.
    Identify appropriate grant sources for archival and document development projects. Manage the related grant workflow including budget oversight and report preparation.
    Maintain inventories, compile statistics and generate reports as required.
    Duplicate unrestricted materials at public request in accordance with laid down policies.
    Develop and implement risk assessment mitigates and disaster recovery plans.
    Respond to a variety of inquiries and information requests internally and externally.
    Supervise Administrative Assistants who assist in arranging, cataloguing, maintaining and disseminating registry, library and archive records.



Qualifications and experience

    First Degree in  I T, Communications, Commerce, Library/ information Science or equivalent qualification from a recognized tertiary institution
    At least six (6) years working experience in Library, Information, Document or archive management in an institution of high repute.
    Thorough knowledge of and practical experience in a range of communication approaches, tools and methodologies; Data collection and organization.
    Excellent communication skills (spoken, written, public speaking and presentation)
    High level of planning and organization skills with the ability to work independently
    High technology Awareness and Adaptability. Full proficient computer skills and use of relevant software and applications.
    Thoroughness and attention to detail

How to Apply:
If your career aspirations match these challenging and exciting roles, please email your application quoting the relevant job title by 18 February 2013 to The Human Resource Manager on the following email address: recruitment@eadb.org . Please attach your comprehensive Curriculum Vitae including an e-mail address, daytime telephone contact, qualifications, experience, present position, names and addresses of three referees. All applications should be sent online by email. Applicants for all positions must be nationals of the EADB Member States.  Only short listed applicants will be contacted.  Applicants that do not receive a response by 18th March 2013 should consider themselves unsuccessful

Deadline: 18th February 2013



Jobs at East African Development Bank (EADB) in Uganda- Environmental Specialist




JOB TITLE: ENVIRONMENTAL AND SOCIAL MANAGEMENT SPECIALIST

CURRENT REPORTING: DIRECTOR GENERAL

LOCATION: HEAD OFFICE, KAMPALA

Overall purpose



Provide environmental and social management technical advise and support to the bank’s stakeholders in particularly with regard to investment projects. Carry out research and investigations to identify, abate and advise on elimination of environmental hazards.  Ensure compliance to the Bank’s related policies, regulatory frameworks and global trends.



Duties and Responsibilities

    Develop, review and implement environmental and social management policies and guidelines for the Bank.
    Work with stakeholders including regulators to enforce compliance and improve Environment and Social standards of the institution.
    Prepare and share position papers on the environmental and social management strategy and standards of the Bank.
    Raise awareness and provide training on environment and social issues and related risk management standards and practices in the Bank.
    Advise on the environmental issues related to investment projects, and advise on the best ways to mainstream environmental aspects into project design (including capacity building, awareness raising, public consultation and disclosure).
    Contribute to the project appraisal processes by reviewing, analysing and advising on social and environmental impact/risks and appropriate mitigation measures on investment projects. Advise on best practice, and contribute accordingly to the supervision of the projects by providing specific oversight on the implementation of the environmental and social mitigation and monitoring arrangements.
    Review applicable environmental permits and permit conditions associated with projects.
    Understand the global and regional strategic focus with regards to environmental and social matters.  Keep abreast of national and international legislation, contribute to policy dialogue with stakeholders in the region and advise the Bank accordingly.
    Represent the Bank in technical meetings related to environmental and social management.
    Prepare environmental compliance reports with action plans for management



Qualifications and experience

    The desired candidate should be holder of an advanced degree (post graduate degree) in engineering, ecology/environmental sciences/natural resource management or other relevant discipline,
    At least 10 years relevant professional experience with no less than 5 years’ experience in environment and social management roles.
    Experience in developing and  managing Environment and Social programs in DFIs or large corporates, or providing Environment & social risk management advisory services to clients  will an added advantage;
    Demonstrated technical knowledge of best available practices related to Environment and Social risk management standards and practices for financial sector;
    Proven ability and experience in  conceptualizing , designing  and implementing  major projects and producing  comprehensive  reports or studies;
    Demonstrated professional leadership and ability to lead a team of professionals in the execution of major project components;
    Ability to engage with various stakeholders, effective influencing skills and demonstrated diplomacy;
    Strong leadership, organizational, and communications skills; ability to communicate ideas clearly and confidently, articulate issues and recommend solutions
    Strong presentation skills
    Relevant experience working in the  EAC region is desirable
    Excellent English (written and spoken), communication skills are essential. Knowledge of Kiswahili will be an added advantage.



How to Apply:
If your career aspirations match these challenging and exciting roles, please email your application quoting the relevant job title by 18 February 2013 to The Human Resource Manager on the following email address: recruitment@eadb.org . Please attach your comprehensive Curriculum Vitae including an e-mail address, daytime telephone contact, qualifications, experience, present position, names and addresses of three referees. All applications should be sent online by email. Applicants for all positions must be nationals of the EADB Member States.  Only short listed applicants will be contacted.  Applicants that do not receive a response by 18th March 2013 should consider themselves unsuccessful

Deadline: 18th February 2013



Jobs at Democratic Governance Facility (DGF) in Uganda- Programme Officer



Job Title: Programme Officer, Access to Justice
Reports to; Rights, Justice and Peace Component Manager

Democratic Governance Facility (DGF)

Key Responsibilities:
•    Provide analysis of key developments as well as local, national, and international best practices in the area of Access to Justice
•    Ensure good working relationships with key stakeholders, including the effective management of relations with state and non-state partner organizations
•    Provide technical input to the development of annual work plans and budgets of DGF and its partners
•    Provide capacity  development support to partners
Competencies and Experience:
•    At least 5 years of employment in justice sector reform and legal aid programs in Uganda
•    At least 5 years experience in and well documented good track record in maintaining constructive partner relations and managing financial and technical support to partners
Academic and professional Qualification
•    A masters degree in Law, or another relevant subject from a recognized university
•    Additional qualification in project and program management & administration, including the management of partner relations, would be a distinct advantage


How to Apply:
To apply please send your CV and cover letter with 3 work related referees to the address or email below. All applications shall be marked DGF-Program Officer A2J
People Performance Group
Plot 8 Kitante Close, Kitante
P.O Box 12405, Kampala Uganda

Deadline:  21st January  2013






National Agricultural Advisory Services Jobs in Uganda- Sub Country NAADS Coordinator


Job Title: Sub-County NAADS Coordinator.

Location: Oyam district

Remuneration: Attractive and Competitive.

Terms of employment: Three (3) years contract.

Qualifications and Working Experience

• A degree in Agriculture, Fisheries, Veterinary Medicine or related field disciplines.

• Additional qualification in any of the following areas; Natural Agricultural Sciences, Agricultural extension, Rural Development and thorough knowledge of the working area will be an added advantage.

• At least three years relevant working experience in rural development or related field and working with farmers.

• Computer literacy in standard Computer Packages (Word Processing and Spread Sheet Packages).

• A person of high integrity, team player, good communicator (spoken & written) and demonstrable excellent interpersonal skills.

• Must be ready to work under pressure with minimum supervision

Duties and responsibilities

In carrying out his or her duties, the SNC will be responsible for;

• Coordinating overall implementation of NAADS activities at the Sub-County level.

• Ensuring development of Sub-County work plans and budgets for provision of Agricultural Advisory Services to farmers.

• Consolidating Sub-county annual work plans/budgets into the sub-county advisory services work plan and budget including quantitative and qualitative indicators.

• Ensure incorporation of the NAADS Work plan and budget into the overall sub-county work plan/ budget.

• Coordinates and ensures application of standards and criteria for selection of service providers and procurement of goods and services.

• Ensures that the identified farmers advisory services and technology needs are met.

• Supervise NAADS implementation in the Sub-county.

• Coordinate and Facilitate NAADS Sub-county meetings and act as Secretary to the Sub-County Farmer Fora

• As a vote holder for provision of agricultural advisory services supervises NAADS expenditures and ensure accountability and value for money.

• Collaborates with all Sub-county Procurement units (Finance, Audit, Planning, Environment) for the effective implementation of NAADS activities.

• In collaboration with the Sub-County Procurement Committee, provides technical and administrative support to Farmer Fora for the procurement of goods and services.

• Coordinates identification of Capacity Development needs of service providers and ensures they are met.

• Participates in sub-county planning and review meetings.

• Receive and review all reports including monitoring and evaluation studies of NAADS at Sub-County level.

• Preparation and production of progress reports both Financial and physical and ensure submission to the district.

• Undertakes any other duties that may be assigned to him from time to time by either the District NAADS

Coordinator or the Sub-County Chief.




How to Apply:

For Positions at the NAADS Secretariat, interested applicants should submit applications not later than

Friday, 25th January 2013, to:

The Executive Director,

NAADS Secretariat,

Plot 5 Kyadondo Road Legacy Towers,

Block B

P.O. Box 25235, Kampala- Uganda

For Positions Based in the Districts interested applicants should fill Public Service Commission form 3 (revised 2008) available at the office of the Secretary Public Service Commission or Secretaries District Service Commissions countrywide.

The filled forms together with detailed Curriculum Vitae indicating proof of previous employment, two passport size photographs, names and addresses of three referees, applicants daytime telephone contact and photocopies of all certified academic certificates/testimonials should be submitted to the various Secretaries of the respective District Service Commissions of Napak, Bukedea, Lyatonde and Oyam districts not later than Friday 25th January 2013 at 5:00p.m



Deadline: 25th January 2013




Jobs at National Agricultural Advisory Services in Uganda- District NAADS Coordinator



Job Title: District NAADS Coordinator.

Location: Napak, Bukedea and Lyantonde districts

Remuneration: Attractive and Competitive.

Terms of employment: Three (3) years contract.

Qualifications and Working Experience

• A degree in Agriculture, Fisheries, Veterinary Medicine or related disciplines.

• A postgraduate qualification in any of the following areas; Agribusiness, Agricultural Extension, Rural Development and Agricultural Economics will be an added advantage.

• At least five years relevant working experience in Agricultural Extension or Rural Development.

• Computer literacy in standard Computer Packages (Word processing and Spread Sheet Packages)

• Should have the following personal & professional qualities; Innovativeness, interpersonal skills, team

work, leadership and adaptability to novel approaches to agricultural service delivery.

• A good understanding of principles and practice of community based participatory methods and approaches for agricultural development.

• A strong knowledge/experience of contemporary cross cutting issues in rural and agricultural development including poverty, gender, environmental and social economic concerns.

• Demonstrated, administrative and management skills including an understanding of the decentralization policy and operations of Local Governments.

Duties and responsibilities

Reporting to the District Production Coordinator, (DPC) the District NAADS Coordinator (DNC) will be responsible for undertaking the following functions:

• Coordinate and Supervise implementation of NAADS programme activities in the district.

• Consolidate the Sub-County annual work plans and coordinate development of District NAADS annual work plans and activities. The Coordinator will ensure timely presentation of consolidated NAADS plans and budgets for integration into the district work plan and budget.

• Develop quantitative and qualitative indicators from the immediate objectives and outputs of the District NAADS programme activities.

• Working with Subject Matter Specialists (SMS’s) ensures application of standards and criteria for selection of service providers and procurement of goods.

• In collaboration with the District Contracts Committee, provide technical assistance to districts, Sub-Counties and Farmer Fora towards the tendering process and review of all procurements for the District NAADS Programme.

• Receive and review all reports including monitoring and evaluation, technical and financial reports of NAADS programme at District and Sub-County levels.

• Facilitate District NAADS programme meetings and act as Secretary to the District Farmer Forum.

• Coordinate with the District Finance office on financial management matters.

• Under the leadership of the Chief Administrative Officer (CAO) and the District Production Coordinator (DPC), supervise NAADS expenditures to ensure accountability and value for money.

• Any other duties assigned to him/her by the Chief Administrative Officer.



How to Apply:

For Positions at the NAADS Secretariat, interested applicants should submit applications not later than

Friday, 25th January 2013, to:

The Executive Director,

NAADS Secretariat,

Plot 5 Kyadondo Road Legacy Towers,

Block B

P.O. Box 25235, Kampala- Uganda

For Positions Based in the Districts interested applicants should fill Public Service Commission form 3 (revised 2008) available at the office of the Secretary Public Service Commission or Secretaries District Service Commissions countrywide.

The filled forms together with detailed Curriculum Vitae indicating proof of previous employment, two passport size photographs, names and addresses of three referees, applicants daytime telephone contact and photocopies of all certified academic certificates/testimonials should be submitted to the various Secretaries of the respective District Service Commissions of Napak, Bukedea, Lyatonde and Oyam districts not later than Friday 25th January 2013 at 5:00p.m



Deadline: 25th January 2013





Driver Job Vacancy at National Agricultural Advisory Services in Uganda


Job Title: Driver

Location: NAADS Secretariat

Remuneration: Attractive and Competitive.

Terms of employment: Three (03) years contract

Number of Vacancies: 01 Vacancy

Qualification and Experience:

• A minimum of Uganda Certificate of Education or equivalent

• Additional qualification in vehicle mechanics will be an added advantage

• Must have a valid Driving License with C,E Classes

• Must have some computer skills (MS word)

• Previous work in Government institution will be an added advantage

Duties and Responsibilities

• Makes only approved journeys from time to time and in in accordance with legal legislations governing traffic in Uganda.

• Maintains accurate Vehicle movement on a daily basis

• Undertakes daily/weekly routine maintenance inspection for fuel, water, brake-fluid, tyre pressure, lights and checks for wear and tear and recommends corrective action

• Keeps both the interior and exterior of the vehicles clean and tidy on a daily basis

• Reports to the supervisor incidents/accidents promptly

• Maintains vehicle Service Register

• Ensures security and safety of the vehicle, its parts and tools while in drivers custody

• Performs any other duties that maybe assigned from time to time


How to Apply:

For Positions at the NAADS Secretariat, interested applicants should submit applications not later than

Friday, 25th January 2013, to:

The Executive Director,

NAADS Secretariat,

Plot 5 Kyadondo Road Legacy Towers,

Block B

P.O. Box 25235, Kampala- Uganda

For Positions Based in the Districts interested applicants should fill Public Service Commission form 3 (revised 2008) available at the office of the Secretary Public Service Commission or Secretaries District Service Commissions countrywide.

The filled forms together with detailed Curriculum Vitae indicating proof of previous employment, two passport size photographs, names and addresses of three referees, applicants daytime telephone contact and photocopies of all certified academic certificates/testimonials should be submitted to the various Secretaries of the respective District Service Commissions of Napak, Bukedea, Lyatonde and Oyam districts not later than Friday 25th January 2013 at 5:00p.m



Deadline: 25th January 2013




Jobs at National Agricultural Advisory Services (NAADS) in Uganda- Librarian



Job Title: Librarian

Location: NAADS Secretariat

Remuneration: Attractive and Competitive.

Terms of employment: Three (03) years contract

Age limit: 24 years and above

Number of Vacancies: 01 Vacancy

Qualification and Experience:

• A minimum of an Honors Bachelors Degree in Library and Information Science or An Honors Bachelor Degree in Records Management from a recognized University/ Institution.

• At least three (3) years relevant working experience in a public or a reputable organization.

• Should have competencies in Records and Information Management and a concern for quality and standards

Duties and responsibilities

• Collecting, analyzing and processing data into useful information;

• Identifying, collecting and storing information and publications for easy access by decision makers

• Initiating, formulating and developing policies related to Library and resource centre issues;

• Managing and maintaining data Bank in the Library and resource centre;

• Utilizing the current Information communication technology in record keeping; and

• Providing technical support relating to library and Resource Centre issues to the NAADS Secretariat


How to Apply:

For Positions at the NAADS Secretariat, interested applicants should submit applications not later than

Friday, 25th January 2013, to:

The Executive Director,

NAADS Secretariat,

Plot 5 Kyadondo Road Legacy Towers,

Block B

P.O. Box 25235, Kampala- Uganda

For Positions Based in the Districts interested applicants should fill Public Service Commission form 3 (revised 2008) available at the office of the Secretary Public Service Commission or Secretaries District Service Commissions countrywide.

The filled forms together with detailed Curriculum Vitae indicating proof of previous employment, two passport size photographs, names and addresses of three referees, applicants daytime telephone contact and photocopies of all certified academic certificates/testimonials should be submitted to the various Secretaries of the respective District Service Commissions of Napak, Bukedea, Lyatonde and Oyam districts not later than Friday 25th January 2013 at 5:00p.m



Deadline: 25th January 2013




Personal/Executive Assistant Jobs Vacancy at NAADS in Uganda


Job Title: Personal/Executive Assistant to the Executive Director

Location: NAADS Secretariat

Remuneration: Attractive and Competitive.

Terms of employment:Three (03) years contract

Age limit: 35 years and above

Number of Vacancies: [01 Vacancy]

Qualification and Experience:

• An Honours Bachelor’s Degree in any of the following; Secretarial Studies, Business Studies or any other relevant qualification from a recognized university/Institution

• Postgraduate qualification in any of the above fields will be an added advantage

• Minimum of Ten years relevant working experience in a Chief Executive’s office in a busy and reputable Public or Private organization.

• Must demonstrate a high level of confidentiality.

Functions:

• Taking and transcribing dictation and producing error free work;

• Receiving and disseminating correspondences, mails and other information for the office of the Executive Director on a timely manner

• Organizing meetings, taking minutes and circulating decisions to the relevant action offices;

• Scheduling appointments with visitors for the office of the Executive Director, receiving and guiding them as planned;

• Attending to telephone calls on the third ring;

• Scheduling of invitations for meetings and workshops

• Making travel arrangements for the Executive Director both inland and overseas and for respective Managers

• Organizing major workshops, conferences and meetings and follow up on invitations to confirm participation.

• Management of Records and classified information.

• Assessment of Performance for Secretarial staff and Support staff within the office of the Executive Director.

• Performs any other duties assigned by the supervising officer




How to Apply:

For Positions at the NAADS Secretariat, interested applicants should submit applications not later than

Friday, 25th January 2013, to:

The Executive Director,

NAADS Secretariat,

Plot 5 Kyadondo Road Legacy Towers,

Block B

P.O. Box 25235, Kampala- Uganda

For Positions Based in the Districts interested applicants should fill Public Service Commission form 3 (revised 2008) available at the office of the Secretary Public Service Commission or Secretaries District Service Commissions countrywide.

The filled forms together with detailed Curriculum Vitae indicating proof of previous employment, two passport size photographs, names and addresses of three referees, applicants daytime telephone contact and photocopies of all certified academic certificates/testimonials should be submitted to the various Secretaries of the respective District Service Commissions of Napak, Bukedea, Lyatonde and Oyam districts not later than Friday 25th January 2013 at 5:00p.m



Deadline: 25th January 2013




Call Centre Agent Job Vacancy at NAADS in Uganda





Job Title: Call Centre Agent

Location: NAADS Secretariat

Remuneration: Attractive and Competitive.

Terms of employment: Six (6) months

Age limit: 25 years and above

Number of Vacancies: 03 Vacancies



Qualifications and Working Experience

The minimum qualifications for the suitable candidate shall be;

• A Bachelor’s Degree in Agriculture, Fisheries, Veterinary Medicine, Agribusiness, or related from recognized university.

• A postgraduate qualification in any of the following areas; Agribusiness, Agricultural Extension, Rural Development and Agricultural Economics will be an added advantage.

• At least three years relevant working experience in Agricultural Extension and/or Rural Development.



Key Skills and Competencies

• Proficiency in the common computer applications like Word, Excel, Access, etc

• Good data entry/ keyboard skills

• Good communication and customer services skills

• Knowledge of call centre telephony and technology

• Experience in a Call Center environment will be another added advantage.



Duties and responsibilities

• Receive, register, process and prioritize all in-coming callers’ questions, complaints/concerns/enquiries and prepare appropriate solutions in a professional and timely manner.

• Interact over phone with the callers to the service to conduct follow-up (out-bound calls).

• Respond to all in-coming calls.

• Ensure that as much as possible all customer complaints are resolved at the fi rst line of contact.

• Provide customers with agricultural product and service information.

• Identify and escalate priority issues (if queries cannot be immediately met by self) to the second line of support (NAADS departments).

• Ensure all calls are closed.

• Regularly produce reports for management on daily, weekly, and monthly basis.



How to Apply:

For Positions at the NAADS Secretariat, interested applicants should submit applications not later than

Friday, 25th January 2013, to:

The Executive Director,

NAADS Secretariat,

Plot 5 Kyadondo Road Legacy Towers,

Block B

P.O. Box 25235, Kampala- Uganda

For Positions Based in the Districts interested applicants should fill Public Service Commission form 3 (revised 2008) available at the office of the Secretary Public Service Commission or Secretaries District Service Commissions countrywide.

The filled forms together with detailed Curriculum Vitae indicating proof of previous employment, two passport size photographs, names and addresses of three referees, applicants daytime telephone contact and photocopies of all certified academic certificates/testimonials should be submitted to the various Secretaries of the respective District Service Commissions of Napak, Bukedea, Lyatonde and Oyam districts not later than Friday 25th January 2013 at 5:00p.m



Deadline: 25th January 2013




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