Job Title: Operations Development Specialist, Africa Hub
Job Code: 1210
# of openings: 1
FINCA International one of the world's leading MFIs, provides financial services to over 1 million savers and borrowers through 21 wholly-owned and operated subsidiaries in Africa, Eurasia, Latin America and the Greater Middle East.
FINCA International is seeking a highly motivated individual to contribute to the FINCA Africa regional team as the Operations Development Specialist, to be based in Kampala, Uganda.
The position is currently being offered as a twelve-month consulting contract; for the right individual, there is potential for full-time employment in this role or within another suitable career track. This position is well-suited for recent graduates, young professionals or those looking to break into the microfinance industry.
The Operations Development Specialist reports to the Head of Operations Development (HOD) for the Africa region. FINCA Africa is currently undertaking change management in several key areas of our Operations and, under the direction of the HOD and within the strategies established by FINCA, the Operations Development Specialist will play a key role in roll-out, monitoring, evaluation and reporting on results of new organizational structures, new products and new or enhanced business processes and systems. The key areas of focus for the Operations Development Specialist are as follows:
Delivery Channels. Support strategy development, monitor progress and report on results related to deployment of delivery channels (including POS, agency networks, ATMs, mobile money and others) in each of FINCA’s five subsidiaries in Africa. Assist with the management of business relationships with current and potential vendors and follow up on action items arising from communication or engagement. Conduct research into vendors, channels, regulations or other related areas.
Banking Services. Assist with establishment of the Banking Services (back office) function in FINCA Africa and the roll-out of standard structures, policies, procedures, operational targets and benchmarks, and a common reporting framework. Monitor progress on critical work streams and initiatives.
Savings. Work closely with the Regional Savings Manager and subsidiary Savings Managers on documenting and executing FINCA’s savings framework and the sales and support cycle.
Qualifications and Experience:
University degree required, preferably in Business, Management or a related field; Master’s Degree in Business or related field is beneficial;
At least 2 years of professional experience required, preferably in project management or a related area; experience working outside of home country or in dynamic and unfamiliar environments is strongly preferred;
Business acumen is preferred and a common-sense approach to problem solving is required;
High level of proficiency in MS-Office Suite (especially Excel) is required; proficiency with MS Project and Visio is preferred;
Fluency in English is required; French language skills are beneficial.
Enterprising and resourceful personality with the ability to adapt and acquire new skills;
Excellent organizational and documentation skills;
Excellent internet / desk research skills;
Written communication is clear and informative, presents numerical data effectively, and captures complicated issues in a manner that clearly communicates the most critical elements;
Self-starter, both able and comfortable working in a highly autonomous environment;
Willingness to relocate to Uganda and travel within the Africa region;
Able to keep flexible work hours;
Willingness and ability to perform duties beyond the scope of work.
How to Apply: