FAO- United Nations Jobs In Uganda- Consultant Vacancy

Job title: National Consultant

Support to Agribusiness Mini-estates to Promote the Commercialisation Strategy of the Agricultural Sector in Uganda (TCP/UGA/3301)

Terms of Reference for National Consultant: Agribusiness


Purpose of the assignment:
A national consultant specialist in agribusiness development will be recruited to provide overall coordination of the establishment and operationalization of the agribusiness mini-estate. This is a short term assistance covering a total working period of 6 months spread over period March 2011 to 31 July 2012

Specific tasks:
Under the general supervision of FAO Representation in Uganda and the technical supervision of the Lead Technical Unit (LTU), and in close collaboration with the National Project Coordinator (NPC), the TCDC and other institutional stakeholders involved in the project. The agribusiness specialist will be responsible for providing overall operationalization of project coordination for the pilot miniprocessing plant, and will carry out the following tasks:

i. In close collaboration with a team of national consultants and the TCDC, contribute to the preparation of the business plan and value addition strategy for the agro-processing pilot plant;

ii. Develop detailed work plans for the implementation of the agroprocessing pilot plant ;

iii. Facilitate the fi nalization of the implementation arrangements and the contractual arrangements by relevant key stakeholders in the selected value chain;

iv. Coordinate, with URDT, in the preparation of the different training materials and the technical training implementation related to the pilot project ;

v. Collaborate in the establishment of the management structure of the pilot processing plant including provision of technical support in the identifi cation of the private entity and establishing the operational frameworks for the pilot plant as required

vi. Oversee the implementation of the supply arrangements for the raw materials with the farmers/ farmer organizations;

vii. Lead in organizing the launching of the pilot plant operations ;

viii. Maintain updates and communication on the overall implementation progress with the FAOR,NPC, MAAIF, LTU and the FAO technical units; ix. Assist in the organization of the implementation review workshop in collaboration with FAOR, FAO AGS and SFE.

Scope of Work:
• Conduct consultations with key stakeholders in the project area, based on commodity value chain approach to capture additional information from FAO and other relevant stakeholders
for addressing the current development gaps and potential areas of intervention

• Conduct fi eld interviews and consultation with key informants (FAO staff; MAAIF; district LG; NGOs; farmer, trader, processor groups/associations; etc), to solicit their feedback on the priority areas of project intervention

• Identify and formulate project implementation structures, including the priority areas of intervention, priority enterprises and anticipated outputs including identifi cation of possible service providers.

• Review the draft detailed project implementation plan, including formulation of a logframe in line with FAO format.


• Review project document, including Log frame after discussions with key stakeholders before and during inception workshop.


• Finalize project document (revised version). After incorporating relevant comments of stakeholders during inception workshop.

Key Deliverables:
April - May 2011; Complete project document review, including log frame, project implementation plan, submitted in soft and hard copies

June 2011 July 2012; Guidance of the NPC on project implementation issues, QPIR and midterm implementation reports.

Duration and Location:
Short term assistance covering a total working period of 6 months spread over period March 2011 to 31 July 2012, on when actually employed contract basis. Location of consultant is Kampala/ Entebbe, with fi eld visits to Kibaale district/ project area.

Management Arrangements and Logistics:
The Assistant FAOR in charge of Programmes and the National Project Coordinator will provide strategic guidance to the Consultant in consultation with the Project Lead Technical Offi cer (LTO) and other participating FAO staff and implementing partners. The consultant’s main point of contact will be the National Project coordinator. The FAOR will make arrangements for the logistics needed in execution of the assignment and also assist the consultant in coordination, liaison with different FAO staff, local stakeholders, and overall organization and oversight of logistical arrangements for the assignment, in liaison with NPC/MAAIF.

Competence, Experience and Qualifi cation of consultant:
i) Consultant should have post graduate training in, Agribusiness, Agricultural economics, rural economy or related fi eld. At least three years experience participating in similar agricultural development projects with public and private sector organization. A track record in project design and management will be an added advantage.

ii) Experience in providing business development services, with good knowledge of value chain development within the small and medium scale enterprises with a bias in agribusiness and understanding of market dynamics in Uganda.

iii) Ability to act professionally and fl exibility to engage with government offi cials, private sector and farming communities, as well as traders and processors.

iv) Understanding of UN programmes and implementation arrangements will be an added advantage.

v) Good knowledge of computer soft wares: Ms Word, Excel, Access and Power point. Profi cient in English – both written and spoken.

Remuneration: The consultancy offers a competitive honorarium at standard UN rates*


Submission of Applications:
Interested candidates should submit their applications and CVs by email to: FAO-UG@fao.org or by post on P.O. Box 521 Kampala or hand delivered to FAO Offi ces on Plot 88 Buganda Road, Wandegeya. Applications should be addressed to the FAO Representative and the vacancy no. FRUGA /001/2011 should be quoted on the application and the envelope.


Deadline for submission: 24 January 2011
Only shortlisted candidates will be contacted.



THE FOOD AND AGRICULTURE ORGANIZATION OF THE UNITED NATIONS VACANCY ANNOUNCEMENT – FRUGA /001/2011

Deputy Director (Teaching, Learning/ Research &Innovations)

Job title: Deputy Director (Teaching, Learning/ Research &Innovations)

Applications are invited from suitably qualified candidates for the following posts. Please submit your application, Curriculum Vitae, Certificates and Transcripts (3 copies each set) giving full details of applicants’ education, qualifications, work experience, present salary and naming three referees, plus their postal addresses. Applicants should make sure that at least two referees have forwarded references concerning their application.

Applications should be delivered to the Employment Division Office, Room 406, Top Floor, Main Building, Makerere University, and addressed to:


The Director
Human Resources
Makerere University
P.O.Box 7062
Kampala.


Closing Date: Friday 28th January 2011

5. GENDER MAINSTREAMING DIRECTORATE

Job title: Deputy Director (Teaching, Learning/ Research &Innovations)

Reports to: Director Gender Mainstreaming

Salary Scale: Makerere University M.4

Role: To provide leadership for the teaching and learning, research and innovation.

Qualifications: (i) Honours Bachelors Degree in Law, or Mass Communication, or Development Studies, or Education or Social Sciences from a recognized Institution/ University.

(ii) A Masters Degree in any of the following disciplines from a recognised Institution/ University: Gender Studies, Development Studies or Human Rights.

(iii) A Post graduate diploma in Project Planning and management would be an added advantage

Experience: A minimum of 3 (three) years experience in gender activism and engagement in research, production of publications, management of scholarships and engagement in resource mobilisation and networking in a large and reputable organisation/ Institution.

Key Result Areas:

1. Implement the resource Mobilisation Investment and sustainability Strategy for the Directorate.
2. Develop and implement the T&L and R&I Divisions’ Plans and Budgets
3. Manage the Process of Engendering the University Curricula
1. Manage Scholarships and follow up of students Curricula.
2. Manage the Production of Publications.
3. Developing strategies to promote women in leadership at Makerere University
4. Monitor and evaluate activities of the Division and produce narrative and financial reports
5. Build team, mentor, coach, access and appraise staff of the division.

(ii) Essential skills/competences:

• Knowledge of gender and development issues.
• Leadership and Management skills
• Strategic planning and operational management skills.
• Fundraising and proposal writing skills
• Good interpersonal, communication and Team building skills
• Mentoring and coaching skills
• Engendering the curricular and management of scholarships
• Research, documentation and policy analysis skills and training skills.
• Report writing and fundraising skills.

Age limit: Applicants should not exceed 50 years of age

Tenure of appointment: Permanent terms of service

Programme Officers (2): Teaching & Learning: (Sciences & Humanities)

Job Title: Senior Programme Officers (2): Teaching & Learning: (Sciences & Humanities)

Applications are invited from suitably qualified candidates for the following posts. Please submit your application, Curriculum Vitae, Certificates and Transcripts (3 copies each set) giving full details of applicants’ education, qualifications, work experience, present salary and naming three referees, plus their postal addresses. Applicants should make sure that at least two referees have forwarded references concerning their application.

Applications should be delivered to the Employment Division Office, Room 406, Top Floor, Main Building, Makerere University, and addressed to:


The Director
Human Resources
Makerere University
P.O.Box 7062
Kampala.

Job Title: Senior Programme Officers (2): Teaching & Learning: (Sciences & Humanities)

Reports to: Manager (Academic Affairs)

Salary Scale: Makerere University M.5

Role: Ensure compliance with set academic standards, rules, and procedures and offer
technical guidance to enhance the efficiency and effectiveness of teaching and
learning in the University.

Required Qualifications: An honours Bachelors degree and a Masters Degree in any relevant field from a recognised Institution/University.

Required Experience: At least 3 (three) years of working experience at Senior Level in Higher Education Institutions or Private or Public sector will be an added advantage.

Key Result Areas:

1. Provide technical support and implement decisions of the University Quality Assurance Committee in line with Council Policies.
2. Develop and implement the Academic Division annual workplans in line with the Quality assurance Policy.
3. Implement and evaluate the effectiveness and impact of teaching and learning in line with Quality Assurance Policy
4. Oversee Programmes and policies that promote quality and academic excellence in the University.

Expected Output

• Provision of timely technical support
• Implementation of University Quality Assurance Committee decisions.
• Annual reports
• Proposals for resource mobilisation developed.



Essential skills/competences:

• Ability to work with teams
• Computer literacy skills
• Interpersonal and Communication skills
• Willingness to learn
• Ability to adapt to changes.

Age Limit: Applicants should not exceed 50 years of age

Tenure of Appointment: Permanent terms of service

DIRECTORATE OF QUALITY ASSURANCE

JOB TITLE: DIRECTORATE OF QUALITY ASSURANCE

Applications are invited from suitably qualified candidates for the following posts. Please submit your application, Curriculum Vitae, Certificates and Transcripts (3 copies each set) giving full details of applicants’ education, qualifications, work experience, present salary and naming three referees, plus their postal addresses. Applicants should make sure that at least two referees have forwarded references concerning their application.

Applications should be delivered to the Employment Division Office, Room 406, Top Floor, Main Building, Makerere University, and addressed to:


The Director
Human Resources
Makerere University
P.O.Box 7062

Job title: DIRECTORATE OF QUALITY ASSURANCE

(d) Post: Senior Programme Officer: (Systems Administration)

Reports to: Manager (Support Services)

Salary Scale: Makerere University M.5

Role: Ensuring that different information systems deliver required functions to the user’s efficiency and effectiveness.

Required Qualifications: An honours Bachelors degree and a Masters degree in any relevant field from a recognised Institution/University.

Required Experience: At least 3 (three) years working experience at Senior Level in Higher Education Institutions, Private or Public sector will be an added advantage.

Key Result Areas:

1. Identify, specify and implement support systems for various functions and needs in the Directorate.
2. Develop and maintain the inventory of systems across the Directorate
3. Develop and maintain the Publication of Quality Assurance journal of Makerere University
4. Maintain and update the Quality Assurance Website
5. Carry out evaluation and documentation of Quality Assurance Directorate progress
6. Oversee the implementation of E-learning as a module of learning and knowledge delivery
7. Provide technical support and implement decisions of the appropriate sub- committees of Council and Directorate in line with Council policies.
8. Implement Annual Work plans for the Directorate in line with Quality Assurance Policy.
9. Write proposals for resource mobilization for the directorate of Quality Assurance.

Expected Output

1. Provision of timely technical support
2. Implementation of University Quality Assurance Committee decisions.
3. Annual reports
4. Annual work plans implemented on time.
5. Proposals for resource mobilisation developed.
6. Directory inventory of systems developed and maintained
7. Timely submission of reports to the Quality Assurance Directorate’s Website.

Essential skills/competences:

• Advanced knowledge of Information Systems, security and data Security/Integrity Management.
• Out-put oriented work habits.
• Interpersonal and Communication skills
• Willingness to learn
• Ability to adapt to changes.

Age Limit: Applicants should not exceed 50 years of age

Tenure of Appointment: Permanent terms of service

Senior Programme Officer: (Systems Administration)

Job title: Senior Programme Officer: (Systems Administration)

Applications are invited from suitably qualified candidates for the following posts. Please submit your application, Curriculum Vitae, Certificates and Transcripts (3 copies each set) giving full details of applicants’ education, qualifications, work experience, present salary and naming three referees, plus their postal addresses. Applicants should make sure that at least two referees have forwarded references concerning their application.

Applications should be delivered to the Employment Division Office, Room 406, Top Floor, Main Building, Makerere University, and addressed to:


The Director
Human Resources
Makerere University
P.O.Box 70

Job Title: Senior Programme Officer: (Systems Administration)

Reports to: Manager (Support Services)

Salary Scale: Makerere University M.5

Role: Ensuring that different information systems deliver required functions to the user’s efficiency and effectiveness.

Required Qualifications: An honours Bachelors degree and a Masters degree in any relevant field from a recognised Institution/University.

Required Experience: At least 3 (three) years working experience at Senior Level in Higher Education Institutions, Private or Public sector will be an added advantage.

Key Result Areas:

1. Identify, specify and implement support systems for various functions and needs in the Directorate.
2. Develop and maintain the inventory of systems across the Directorate
3. Develop and maintain the Publication of Quality Assurance journal of Makerere University
4. Maintain and update the Quality Assurance Website
5. Carry out evaluation and documentation of Quality Assurance Directorate progress
6. Oversee the implementation of E-learning as a module of learning and knowledge delivery
7. Provide technical support and implement decisions of the appropriate sub- committees of Council and Directorate in line with Council policies.
8. Implement Annual Work plans for the Directorate in line with Quality Assurance Policy.
9. Write proposals for resource mobilization for the directorate of Quality Assurance.

Expected Output

1. Provision of timely technical support
2. Implementation of University Quality Assurance Committee decisions.
3. Annual reports
4. Annual work plans implemented on time.
5. Proposals for resource mobilisation developed.
6. Directory inventory of systems developed and maintained
7. Timely submission of reports to the Quality Assurance Directorate’s Website.

Essential skills/competences:

• Advanced knowledge of Information Systems, security and data Security/Integrity Management.
• Out-put oriented work habits.
• Interpersonal and Communication skills
• Willingness to learn
• Ability to adapt to changes.

Age Limit: Applicants should not exceed 50 years of age

Tenure of Appointment: Permanent terms of service

Network Manager.

Job Title: Network Manager.

Applications are invited from suitably qualified candidates for the following posts. Please submit your application, Curriculum Vitae, Certificates and Transcripts (3 copies each set) giving full details of applicants’ education, qualifications, work experience, present salary and naming three referees, plus their postal addresses. Applicants should make sure that at least two referees have forwarded references concerning their application.

Applications should be delivered to the Employment Division Office, Room 406, Top Floor, Main Building, Makerere University, and addressed to:


The Director
Human Resources
Makerere University
P.O.Box 7062
Kampala.


Job Title: Network Manager.

Reports to: The Deputy Director, DICTS

Salary Scale: Makerere University M4

Required Qualifications: (i) A Bachelor’s Degree in Electrical, Electronics or Data
Communications Engineering.

(ii) A Masters degree in electrical, electronics, Telecommunications, Data Communications Engineering or Computer Science.

Required Experience: A Minimum of 3 years experience in management of Networks in large organisation.

Duties and Responsibilities:
The Network Manager will be responsible for managing access to the network and central ICT resources, monitoring and assuring system performance, and planning expansion/ improvement. (S)he will also be directly responsible for day-to-day management and enforcement of the University's computing policy. The Network Manager will carry out the following specific tasks:

1. Guiding the functions of Network Administrators
2. Ensuring that the network grade and quality of service meet performance targets through monitoring, and initiating changes for improvement
3. Administration of Service Level Agreements
4. Ensuring compliance with the computing policy with emphasis on ensuring software and data security and integrity using soft and hard solutions
5. Planning for and administering disaster recovery measures for the network
6. Planning system growth and improvement
7. Carryout a trends watch function in the networks field and plan for innovations
8. Handling any other duties which may from time to time be assigned by the Deputy Director, DICTS.



Required Attributes

• Intimate knowledge of computer hardware and software as well as communication hardware and software;
• Good knowledge of the design, installation and operation of local area networks;
• Good knowledge of computer networking and performance monitoring, including relevant experience of intranet and internet service provision;
• Advanced knowledge of the internet and internet governance;
• Ability to manage and supervise teams with experience in prioritising tasks;
• Good inter-personal skills;
• Output-oriented work habits.

Age Limit: Applicants should not exceed 50 years of age.
.
Tenure of Appointment: The appointment shall be for a contract period of Four years and may be renewed subject to satisfactory performance following appraisal.

Systems Administrator

Job Title: Systems Administrator

Applications are invited from suitably qualified candidates for the following posts. Please submit your application, Curriculum Vitae, Certificates and Transcripts (3 copies each set) giving full details of applicants’ education, qualifications, work experience, present salary and naming three referees, plus their postal addresses. Applicants should make sure that at least two referees have forwarded references concerning their application.

Applications should be delivered to the Employment Division Office, Room 406, Top Floor, Main Building, Makerere University, and addressed to:


The Director
Human Resources
Makerere University
P.O.Box 7062
Kampala.


Closing Date: Friday 28th January 2011

7. DIRECTORATE FOR ICT SUPPORT (DICTS)

Job Title: : Systems Administrator

Reports to: Systems Manager

Salary Scale: M6

Job role: Systems Administrators will be responsible for the provision of expert support for all core/central information systems, i.e: (Academic, Research and Administrative).

Required Qualification: At least an Honours Bachelor’s degree in Computer Science or a related area with very good programming skills,

Required Experience: Two (2) years experience in Management of Information systems.

Duties and Responsibilities.

1. Plan and coordinate ICT training requirements for staff in the respective units especially in line with the operations of information systems
2. Implement system installations, expansion, upgrades and improvements
3. Undertake periodic internal audits of all university systems.
4. Organise and schedule External System Audits
5. Provide expert support for the information system applications in the respective units
6. Participate in developing internal local software in liaison with the Systems Manager
7. Backup and Restoration of University Systems and data
8. Analyzing system logs and identifying potential risk issues with University systems.
9. Troubleshooting any reported problems with University Systems.
10. Setup and implement security policies for users of all university core systems
11. Work closely with the Systems Manager, Network Manager, and Database Administrator in planning system expansion and improvements.
12. Handling any other duties which may from time to time be assigned by the Systems Manager.



Required Attributes:
• Experience in UNIX operating systems and Relational Databases Management Systems Environments
• Experience of open source software and platforms
• Experience in relevant programming languages, particularly for web-based systems.
• Experience in System Auditing and Evaluation
• Good inter-personal skills
• Output-oriented work habits
• Good conceptual skills
• Initiative and innovation

Age Limit: Applicants should not exceed 50 years of age.
.
Tenure of Appointment: The appointment shall be for a contract period of Four years and may be renewed subject to satisfactory performance following appraisal.

Web Administrator

Job title: Web Administrator

Applications are invited from suitably qualified candidates for the following posts. Please submit your application, Curriculum Vitae, Certificates and Transcripts (3 copies each set) giving full details of applicants’ education, qualifications, work experience, present salary and naming three referees, plus their postal addresses. Applicants should make sure that at least two referees have forwarded references concerning their application.

Applications should be delivered to the Employment Division Office, Room 406, Top Floor, Main Building, Makerere University, and addressed to:


The Director
Human Resources
Makerere University
P.O.Box 7062
Kampala.

Job title: Web Administrator

Reports to: End User Support Manager.

Salary Scale: M6

Job role: The Web Administrator will be responsible for the management of the University’s online presence in coordination with the Public Relations Office. (S) he will carry out the following specific tasks:

Required Qualification: An honours bachelor’s degree in a design-related field relevant to web design and management in a recognised Institution.

Required Experience: At least two years experience in managing the online presence of a large organisation.

Duties and Responsibilities.

1. Implement web related policies and procedures
2. Administration of address assignment and access according to an approved plan and the access policy
3. Design and management of the primary University website in accordance with the University’s identity guidelines
4. Production of templates and the design of various unit web pages
5. Keeping abreast of changes in social media and incorporating these within University web systems
6. Ensuring integrity of the University’s online presence through monitoring webservers and their performance
7. Maintaining records of who is ultimately responsible for websites they host
8. Administration of access and access levels, including blocking unauthorised access
9. Handling any other duties which may from time to time be assigned by the End User Support Manager


Required Attributes:

 Experience in web design and maintenance
 Experience in managing web servers
 Fully computer literate
 Good inter-personal skills
 Output-oriented work habits
 Good conceptual skills
 Initiative and innovation

Age Limit: Applicants should not exceed 50 years of age.
.
Tenure of Appointment: The appointment shall be for a contract period of Four years and may be renewed subject to satisfactory performance following appraisal.

Database Administrator

Job Title: Database Administrator (1)

Applications are invited from suitably qualified candidates for the following posts. Please submit your application, Curriculum Vitae, Certificates and Transcripts (3 copies each set) giving full details of applicants’ education, qualifications, work experience, present salary and naming three referees, plus their postal addresses. Applicants should make sure that at least two referees have forwarded references concerning their application.

Applications should be delivered to the Employment Division Office, Room 406, Top Floor, Main Building, Makerere University, and addressed to:


The Director
Human Resources
Makerere University
P.O.Box 7062
Kampala.


Closing Date: Friday 28th January 2011

7. DIRECTORATE FOR ICT SUPPORT (DICTS)

Job Title: Database Administrator (1)

Reports to: Data Base Manager.

Salary Scale: Makerere University M6

Job Role: The Database Administrator will be responsible for the day-to-day administration of existing university's databases used by the different systems.

Required Qualification: An honours Bachelor’s degree in Computer Science or a related field, with specialisation in database management;

Required Experience: At least two years experience administering large databases.

Duties and Responsibilities:

1. Implementing policies and procedures that have been developed for effective management and operation of university databases;
2. Maintenance, Backup / Restoration and recovery of University databases
3. Database performance monitoring and tuning
4. Building and maintaining databases
5. Developing and maintaining interfaces with different databases
6. Developing and maintaining data-mining and reporting applications
7. Handling any other duties which may from time to time be assigned by the Database Manager, DICTS

Required attributes:
• Experience in PL/SQL programming and UNIX scripting
• Experience in setting up and day-to-day administration of relational databases
• Experience using and operating in a UNIX environment
• Good conceptual skills
• Initiative and innovation
• Good inter-personal skills
• Output-oriented work habits Initiative


Age Limit: Applicants should not exceed 50 years of age.
.
Tenure of Appointment: The appointment shall be for a contract period of Four years and may be renewed subject to satisfactory performance following appraisal.

Network Administrator /s

Applications are invited from suitably qualified candidates for the following posts. Please submit your application, Curriculum Vitae, Certificates and Transcripts (3 copies each set) giving full details of applicants’ education, qualifications, work experience, present salary and naming three referees, plus their postal addresses. Applicants should make sure that at least two referees have forwarded references concerning their application.

Applications should be delivered to the Employment Division Office, Room 406, Top Floor, Main Building, Makerere University, and addressed to:


The Director
Human Resources
Makerere University
P.O.Box 7062
Kampala.


Closing Date: Friday 28th January 2011



Job Title: Network Administrator (3)

Reports to: Network Manager.

Salary Scale: M6

Job Role: The network administrator will be responsible for administering the backbone equipment, including core routers, firewalls and Voice routing servers.

Required Qualifications: An Honours Bachelor’s degree in an ICT related field from a recognised Institution.

Required Experience: At least 2 years experience in administering a large network.

Duties and Responsibilities:

1. Design and administration Internet Protocol (IP) address assignments according to standard network design.
2. Design and administration of Network services including electronic mail, web and Domain Name Systems.
3. Design and administration of Voice communication services and assignment of extension numbers
4. Administration of the university's backbone routers and communication servers
5. Assuring integrity the backbone communication infrastructure and administering access and access levels, including blocking unauthorized access.
6. Administration of network security, including design of network protocol and traffic analysis tools to mitigate hostile surveillance and attack from internal users as well as from the internet.
7. Monitoring backbone and internet links for purposes of ensuring network availability to users
8. Documenting network services and procedures as they evolve

Required attributes:

• Good knowledge of the Unix operating system
• Good knowledge of the design, installation and operation of large local and wide area networks
• Good knowledge of the design, installation and operation of large electronic mail systems
• Good knowledge of computer networking and performance monitoring, including relevant experience in routing, data and voice service provision
• Good interpersonal skills
• Good conceptual skills
• Output-oriented work habits
• Initiative
Age Limit: Applicants should not exceed 50 years of age.
.
Tenure of Appointment: The appointment shall be for a contract period of Four years and may be renewed subject to satisfactory performance following appraisal.

End User Support Administrator Job Vacancy in Uganda

Applications are invited from suitably qualified candidates for the following posts. Please submit your application, Curriculum Vitae, Certificates and Transcripts (3 copies each set) giving full details of applicants’ education, qualifications, work experience, present salary and naming three referees, plus their postal addresses. Applicants should make sure that at least two referees have forwarded references concerning their application.

Applications should be delivered to the Employment Division Office, Room 406, Top Floor, Main Building, Makerere University, and addressed to:


The Director
Human Resources
Makerere University
P.O.Box 7062
Kampala.


Closing Date: Friday 28th January 2011

Job title: End User Support Administrator – Central Administration Units (1)

Reports to: End User Support Manager

Salary Scale: Makerere University M.6

Required Qualifications: Honours Bachelors degree in an ICT or related field from a recognized institution

Required Experience: At least two years experience supporting users in a large organisation that combines both hardware and software skills.
Duties and Responsibilities:

1. Effectively manage all ICT-related queries originating from end users in the various central administration units.
2. Coordinate performance monitoring of various systems and services from an end user perspective
3. Undertake periodic surveys and analysis of the perception of users about various information systems and services as well as the performance of DICTS
4. Oversee maintenance and repair of ICT equipment within the central administration units
5. Documentation of all maintenance and repair data for ICT asset management.
6. Specification and procurement of ICT infrastructure required by the units.
7. Perform periodic quick scans for all central units for ICT planning purposes.
8. Handling any other duties which may from time to time be assigned by the End User Support Manager

Required attributes:

 Experience in hardware and software trouble shooting
 Good conceptual skills
 Initiative and innovation
 Good interpersonal skills
 Output-oriented work habits

Age Limit: Applicants should not exceed 50 years of age.

Tenure of Appointment: The appointment shall be for a contract period of Four years and may be renewed subject to satisfactory performance following appraisal.

Click Like Button Below

ad