Job Title: MSENTE TRAINER
Uganda Telecom is committed to providing exceptional telecommunication services that meet our customer’s needs and improve our efficiency. We now have a vacancy in our organization.
We invite you, if you are a self-driven, results-oriented individual, a team player who is keen on a new experience to take up the challenge for an efficient business delivery model.
Reports to: Head of Msente
To deliver Msente training needs analysis and execution of the M sente training manual.
The successful candidates will demonstrate:
Strong Interpersonal skills
Good team player
Excellent communication skills
Strong analytical skills
Strong relationship building skills
Strong commercial sense
Applicants must have:
Minimum of a Bachelor’s degree in Business Administration, Marketing or a related field.
Minimum 3 years’ experience at an operational level in a training environment.
Computer Knowledge in MS Excel, Word, Power Point.
Duties and Responsibilities:
Carry out training needs analysis derived from customer feedback from the Msente administrative office and call centre teams.
Prepare monthly training plans to address the training needs analysis report.
Implement the training objectives, procedures and processes.
Evaluate the training through questionnaires and telesales.
Define and regularly update the Msente operational manual (processes and procedures) and ensure regular sensitization of agents on these processes.
Ensure recruitment of Msente Blue Warriors (MBWs) meets the agreed headcount.
How to Apply:
Applications from suitably qualified candidates should be submitted to:
The Chief Human Resource & Administration Officer
P.O Box 7171
Kampala. Or firstname.lastname@example.org
Closing Date; 23/05/2013