Jobs at Uganda Telecom - MSENTE Trainer

Job Title: MSENTE TRAINER


Uganda Telecom is committed to providing exceptional telecommunication services that meet our customer’s needs and improve our efficiency. We now have a vacancy in our organization.

We invite you, if you are a self-driven, results-oriented individual, a team player who is keen on a new experience to take up the challenge for an efficient business delivery model.

Reports to: Head of Msente

Job Purpose:

To deliver Msente training needs analysis and execution of the M sente training manual.

The successful candidates will demonstrate:

    High integrity
    Strong Interpersonal skills
    Good team player
    Organisations skills
    Excellent communication skills
    Strong analytical skills
    Computer literate
    Strong relationship building skills
    Negotiation Skills
    Result orientated
    Strong commercial sense

Applicants must have:

    Minimum of a Bachelor’s degree in Business Administration, Marketing or a related field.
    Minimum 3 years’ experience at an operational level in a training environment.
    Computer Knowledge in MS Excel, Word, Power Point.

Duties and Responsibilities:

    Carry out training needs analysis derived from customer feedback from the Msente administrative office and call centre teams.
    Prepare monthly training plans to address the training needs analysis report.
    Implement the training objectives, procedures and processes.
    Evaluate the training through questionnaires and telesales.
    Define and regularly update the Msente operational manual (processes and procedures) and ensure regular sensitization of agents on these processes.
    Ensure recruitment of Msente Blue Warriors (MBWs) meets the agreed headcount.

How to Apply:
Applications from suitably qualified candidates should be submitted to:

The Chief Human Resource & Administration Officer
Uganda Telecom
Telephone House
P.O Box 7171
Kampala. Or  recruitment@utl.co.ug

Closing Date; 23/05/2013