Jobs at International Lifeline Fund in Uganda- Finance/Logistics Manager

Job Title: Finance/Logistics manager, Lira, Uganda
Closing Date: Sunday, 17 June 2012
Lira


Position: Finance/Logistics Manager
Duration: 1 year with
Probationary Period: 3 Months
Location: Time Split Between Kampala and Lira, Uganda

Organizational Background: International Lifeline Fund (ILF) is an innovative humanitarian development organization, dedicated to provide clean drinking water and fuel-efficient cooking techniques to habitants in Kenya, Uganda and Haiti. ILF embraces an entrepreneurial spirit, a bottom-up philosophy to development, and a flexible, low-cost operational approach. ILF's vision is a world, in which no one is forced to drink contaminated water or expose themselves, their family, and their environment to the harms associated with cooking on an open fire.

Position Description: In close collaboration with the Country Director, Fuel-Efficient Stove (FES) Program Manager (PM) and Water, Sanitation, and Hygiene (WASH) PM, the Finance/Logistics Manager is responsible for managing ILF Uganda's finances, coordinating logistics and procurement, and providing operational support to ILF Uganda's Country Director.

Key Responsibilities: - Finance
o Administer and monitor the financial and accounting system in order to ensure that the ILF finances and assets are maintained in an accurate and timely manner and comply with the ILF policies and procedures o Ensure conformity with ILF reporting requirements and compliance standards established by each donor in managing grant projects o Assist with the preparation of the program budget, establish and maintain cash controls, monitor the purchase order system, reconcile accounts payable and receivable, establish and maintain supplier accounts, prepare monthly and quarterly financial statements and general ledger and assist with audits o Liaise with FES PM and WASH PM with regard to grant/budgetary issues and monthly financial reports. o Monitor actual grant expenditures against approved donor line items on a monthly basis; advise program staff of any irregularities and make recommendations for future action o Maintain relations with the bank and service providers as well as important contacts of the organization o Expedite field based payments, summarize expenses, classify and code as per ILF and donor requirements and compile for program-wide financial report consolidation o Timely settle staff / business advances and ensure that all are current and cleared o Review internal control systems and how they have been implemented and recommend strengthening wherever necessary. - Logistics o Responsible for the procurement of needed supplies, including construction/production materials, office supplies, and materials to support programs o Design, implement and maintain an effective and well-documented system of procurement, transportation, and storage of materials and supplies o Manage and maintain the vehicle fleet, ensuring that all the vehicles are properly maintained and used within ILF policy o Manage and maintain all machinery and equipment, implementing a system for monitoring usage and tracking location o Ensure that systems are in place to track maintenance schedules, fuel usage and vehicle scheduling. o Support timely and accurate processing and documentation of procurements, and ensure accurate paperwork and a supply chain. o Maintain service and vendor contracts and seek out new contracts as program needs require
- Administration o Ensure operations are conducted in accordance with ILFs policies and procedures, all statutory regulations, and tax requirements. o Support ILF Uganda's Country Coordinator in the negotiation of contracts, MOUs, FLAs, grants, cooperative agreements and their modifications or extensions. o Ensure the respect of the staff rules, regulations and internal policies

Qualifications
- University or higher degree in relevant discipline - At least 3 years management experience with international humanitarian organizations in finance and logistics. - Budget management experience in programs with multiple donors - Comprehension of basic principles of accounting - Familiarity with QuickBooks - Broad experience in all dimensions of operations (admin, logs, finance, HR) - Experience in procurement compliance - Excellent communication skills (oral & written) in English - Possess strong analytical and conceptual skills - High sense of responsibility and excellent organizational, planning and time management skills - Energetic, flexible and willing to work irregular hours - Good command of computer programs and applications with significant capabilities in computerized database and spreadsheet construction, and their practical application.


How to apply:

Please send a cover letter, CV, and three references to Mr. Vahid Jahangiri at vj@lifelinefund.org and Ms. Rachael Reichenbach at rachael@lifelinefund.org . Application closes June 17th. Only short listed candidates will be contacted.


Deadline: 17th June 2012


Jobs at Ministry of Defence in Uganda- Deputy ICT Manager

Job Title: Deputy Information and Communication Technology At Ministry Of Defence

The successful candidate will report to the ICT Manager.

Salary: very competitive, depending on qualification and experience.

Age: 25 – 35 years.

Purpose of the JOB:

To deputise the ICT manage and provide the technical guidance/expertise in matters of Data/Information Management Services in the organisation.

Summary of key Result Areas and Accountabilities;

    Deputizes the ICT Manager in the Department;
    Provide daily leadership and supervision to the ICT section for timely resolution or escalation of technical issues;
    Hold regular technical meetings with the ICT team to review and assess status of work tasks and where required propose ways to enhance performance;
    Ensure completion of tasks within the ICT team and prepare periodic status briefs for the ICT Manager;
    Ensure proper management and maintenance of the ICT infrastructure( computers, printers, LAN, WAN, and any other existing ICT equipment);
    Ensure that the ICT inventory is well documented and maintained;
    Draft  technical documentation for acquisition of ICT equipment and services within the organization (software, hardware and ICT services) including modifications to the existing;
    Oversee all help desk activities and ensure timely response or escalation of raised issues;
    Ensure that the system and network security administration functions are carried out as scheduled and without fail;
    Regularly review reports from the system audit action points and escalation of issues of concern to the ICT Manager;
    Any other duties as may be assigned from time to time.

Person Specification:

Qualification:

    An honors bachelor Degree in Information Technology or Management Information Systems, Computer Science, or Statistics/Mathematics (computer science option) or Business Computing from a recognized University/Institution;
    Post graduate Diploma in any ICT Discipline in a relevant field is an added advantage
    Ability to speak Kiswahili is an added advantage.

  Experience

    Must have a minimum of (04) years working experience, in a reputable organization.
    Must have knowledge of intermediate accounting and basic statistics.
    3.      Computer proficiency with the knowledge of Orbit Banking Software will be an added advantage.

Key Competences

a .Technical Competences

          i.        Information Communication Technology;
         ii.        Management of organizational environment;
        iii.        Planning, Organizing and coordinating;
        iv.        Excellent analytical skills, with ability to trouble shoot and solve problems;
         v.        Excellent knowledge of banking operations.



b)  Behavioral competences

          i.        Innovativeness;
         ii.        Teamwork leadership and Networking;
        iii.        Concern for quality standards;
        iv.        Accountability;
         v.        Knowledge management;
        vi.        Communicating effectively;
       vii.        Flexibility;
      viii.        A high level of integrity.

How to Apply

Applications are now invited from suitably qualified Ugandans to fill the vacant posts specified herein. Applications should be handwritten and provided in triplicate with three (3) recent size passport size photographs. They should be accompanied with a detailed C.V and certified copies of relevant academic and other relevant documents.
The applications should be submitted to: – The Permanent Secretary – Ministry of Defence, P.O.BOX 3798, Kampala, and should reach her office not later than two weeks from the date of Publication of this Advert.
Ministry of Defence is a smoke free and an equal opportunity employer. Women candidates suitably qualified are particularly encouraged to apply. Canvassing for support by applicants will lead to automatic disqualification.

Deadline:15th June 2012

Jobs at Capital Markets Authority in Uganda- Compliance Manager

Job Title: Compliance Manager


Reports to: Director Legal & Compliance

Strategic objective of the job:
Develop, implement, monitor and evaluate the regulatory compliance of licensed entities and issuers to the CMA laws and other relevant legislation and standards.

Key Result Areas:

Review licensee applications, prospectus and information memorandums and make recommendations in line with applicable laws and accounting standards;
Prepare compliance plans, coordinate, supervise and carry out inspections;
Review compliance reports and prepare reports on recommended enforcement action;
Prepare investigation plans, analyze investigation reports and prepare reports on recommended enforcement action;
Review and analyze financial and other performance reports of market intermediaries and listed companies;
Participate in review of CMA legislation and regulations
Take charge of complaints handling from market intermediaries & the general public
Supervise Compliance Officers and evaluate performance of staff under their supervision;
Any other related duties that may be assigned from time to time.

Person specification:
Minimum qualification:
Bachelor’s degree in Commerce or Business Administration with a bias in Accounting, Finance or Auditing and full professional accountancy qualification such as ACCA or CPA with at least 4 years experience at a senior level in a reputable firm or organisation
A Masters degree in a relevant field and basic legal qualifications will be an added advantage.

Minimum experience
Have at least 4years experience in compliance, auditing or investigations work in a reputable organisation. Experience in Corporate Risk Management or with a Stock Broking or Fund Management organisation will be an added advantage.

Age: Not above 35 years of age
Relevant additional qualities & skills:

Have good presentation, report writing and communication skills
Have high level of integrity and professionalism
Result & team oriented
Ability to work under tight deadlines with minimum supervision
Desirable managerial & interpersonal skills
Research, analytical and investigative skills


How to Apply

Applications will be accepted from Ugandan Nationals only. Interested applicants should submit their applications clearly marked with the position applied for together with:

Current Curriculum including a day time telephone contact
Names and contacts of three referees who can testify to the applicants abilities, working experience and integrity
Photocopies of academic transcripts, certificates and/or testimonials not later than 15th June 2012 to:

The Human Resource & Administration Manager
Capital Markets Authority
14 Parliament Avenue
Jubilee Insurance Centre
8th Floor, P.O. Box 24565 Kampala, Uganda

Or

Email: info@cmauganda.co.ug

Deadline: 15th June 2012


Jobs at Capital Markets Authority in Uganda- Education Officer

Job Title: Senior Public Education Officer

Reports to: Public Education Manager

Strategic objective of the job:
Develop, Implement and Monitor Public Education programmes and activities in line with the CMA Public Education and Communication Strategy.

Key Result Areas:

Design and implement Public Education activities and initiatives
Plan and prepare content, layout and design of Public Education Publications
Develop activity and funding proposals for Public Education initiatives
Monitor and evaluate the impact of Public Education activities
Manage Public Education inquiries and queries from stakeholders and the general public
Any other duties as may be assigned from time to time

Person specification:
Minimum qualification:
Bachelor’s degree in Mass Communications, Marketing, Public Relations or related discipline

Minimum experience
Have at least 3 years experience in communications, marketing, and public relations in a reputable organization. Experience in financial education, product development and events management will be an added advantage.

Age: Not above 30 years of age

Relevant additional qualities & skills:

High Integrity & professionalism
Result & team oriented
Ability to work under tight deadlines
Desirable interpersonal skills
Good oral communication, report writing & presentation skills

Salary: A Competitive salary and benefits including medical insurance will be offered to the successful applicants.


How to Apply
Applications will be accepted from Ugandan Nationals only. Interested applicants should submit their applications clearly marked with the position applied for together with:

Current Curriculum including a day time telephone contact
Names and contacts of three referees who can testify to the applicants abilities, working experience and integrity
Photocopies of academic transcripts, certificates and/or testimonials not later than 15th June 2012 to:

The Human Resource & Administration Manager
Capital Markets Authority
14 Parliament Avenue
Jubilee Insurance Centre
8th Floor, P.O. Box 24565 Kampala, Uganda

Or

Email: info@cmauganda.co.ug

Deadline: 15th June 2012




Jobs at Ministry of Defence in Uganda- ICT Manager

Job Title ; Information and Communication Technology Manager

Ministry Of Defence

Job Description

Information and Communication Technology Manager

The Ministry of Defence is in the process of strengthening further its Information and Communication Technology systems as part of the ongoing Transformation Programme and to keep ahead of Technological changes. To achieve this objective, the Ministry now seeks to recruit additional high flying and dynamic members of staff on contractual basis, initially for two years but with possibility of renewal based on excellent performance.

Post:    Information and Communication Technology Manager (1 post)

The successful candidate will report to the General Manager.

Salary:  very competitive, depending on qualification and experience.

Age: 28 – 40 years.

Purpose of the JOB:

To provide overall leadership and supervision to the ICT Section as the gateway for efficient and effective services to the Institution.

Summary of key Result Areas and Accountabilities;

The incumbent will be expected to:

    Manage the overall provision of ICT equipment and services for the effective running of the organization;
    Provide first line leadership and supervision of the ICT section and ensuring that technical tasks are completed in a timely and effective manner;
    To serve as the main point of contact on all IT-related matters for the Organization;
    Prepare, oversee and ensure effective administration of the ICT plan and budget;
    Guide the drafting and supervision of service level agreements with external ICT solution providers;
    Ensure Compliancy with set ICT standard operating policies and procedures within the Organization and that application of the same  is in harmony with the overall Defence policy;
    Facilitate decision making by relaying relevant ICT information to decision makers in a timely manner;
    Manage the process of innovative change by initiating and implementing improvements in all areas of ICT within the organisation;
    Prepare periodic summary reports to management on the status of all the ongoing ICT activities;
    Supervise, Monitor and conduct effective performance assessment of all the ICT staff in the Department;
    Review audit action reports for necessary action or escalation to management;
    Any other duties assigned from time to time.

Person Specification.

 Qualification:

    An Honors Bachelor Degree in Information Technology or Management Information Systems, Computer Science, or Statistics/Mathematics (computer science option) or Business Computing from a recognized University/Institution
    Possession of a Masters degree in any of the above or relevant fields from a recognized University/Institution
    Post graduate diploma in a relevant field is an added advantage.

  Experience

    Must have a minimum of (06) years working experience in managing a busy financial institution or providing capacity building in financial services, three (3) of which should have been served at a senior level in a reputable organization.
    Must have knowledge of intermediate accounting and basic statistics.
    Computer proficiency with the knowledge of Orbit Banking Software is an added advantage.
    Excellent knowledge of banking operations.
    Ability to speak Kiswahili will be an added advantage.

 Key Competences

a. Technical Competences

          i.        Information Communication Technology;
         ii.        Management of organizational environment;
        iii.        Planning, Organizing and coordinating;
        iv.        Good understanding of international protocols and conventions.

b. Behavioral competences

          i.        Innovativeness;
         ii.        Teamwork, leadership and Networking;
        iii.        Concern for quality standards ;
        iv.        Accountability;
         v.        Knowledge management;
        vi.        Communicating effectively;
       vii.        Flexibility;
      viii.        A high level of integrity.

How to Apply

Applications are now invited from suitably qualified Ugandans to fill the vacant posts specified herein. Applications should be handwritten and provided in triplicate with three (3) recent size passport size photographs. They should be accompanied with a detailed C.V and certified copies of relevant academic and other relevant documents.
The applications should be submitted to: – The Permanent Secretary – Ministry of Defence, P.O.BOX 3798, Kampala, and should reach her office not later than two weeks from the date of Publication of this Advert.
Ministry of Defence is a smoke free and an equal opportunity employer. Women candidates suitably qualified are particularly encouraged to apply. Canvassing for support by applicants will lead to automatic disqualification.

Deadline: 18th June 2012



Jobs at Uganda Communications Commission in Uganda- Data Technician

Job Title: Data Entry Technician

Uganda Communications Commission – e of Technology and Licensing.

SPECTRUM MANAGEMENT

Job Title: Data Entry Technician (1)
Reports to: Specialist/Frequency Planning

Job role: The jobholder shall be responsible for maintaining updated technical specifications of radio equipment and non-technical information on Automated Spectrum Management Systems in line with UCC’s regulatory mandate.

Key Results Areas:
Maintain and retrieve updated technical specifications of radio equipment and non technical information of spectrum users in the Automated Spectrum management system (ASMS) database;
Carry out maintenance of Automated Spectrum Management Systems
Maintain an up-to-date inventory of spectrum users;
Follow up spectrum users to provide updated and correct required technical and non-technical information;
Liaise with the planning and monitoring teams to provide updated technical and non technical information of spectrum users, and;
Prepare periodic reports relating to data entry in ASMS database, operational status of ASMS and inventory of spectrum users.

Qualifications/ Requirements
Higher Diploma in telecommunication or electrical or electronic engineering with computer knowledge/skills from a recognised institute or university.
A minimum working experience of two (2) years working with databases. Relevant experience working with the telecommunication sector will be an added advantage.
Age: Not above 30 years.

Experience, Knowledge and skills
Ability to work independently and with minimal supervision;
Ability to maintain a high standard of professionalism and personal values in relation to fellow staff and customers;
Possession of high level of accuracy, integrity and honesty;
Good report writing skills with ability to generate accurate and quality reports in a timely manner;
Good IT skills with experience working with automated databases and software packages, and;
Good interpersonal and communications skills


How to Apply

Interested internal candidates should submit applications indicating their contacts accompanied with the following documents:
Detailed Curriculum Vitae (CV) indicating two professional and one character referees. Members of the Uganda Communications Commission shall not be accepted as referees.
Copies of certificates and testimonials cited in the CV.

Applications should be submitted to the address below NOT LATER THAN 5.00 pm on June 22, 2012 to:

The Director for Human Resources and Administration
Uganda Communications Commission
2nd Floor, UCC House
Plot 42-44 Spring Road, Bugolobi
P. O. Box 7376, KAMPALA


Deadline: 22nd June 2012


Uganda Telecom Jobs in Uganda- Personal Assistant


Job Title: PERSONAL ASSISTANT

Uganda Telecom    FULL TIME
About this Job:    

Are you a highly motivated, self-driven individual with ambition, character and right attitude? Are you a team player willing to grow through the ranks and advance your career? If you are out there, then Uganda Telecom, the leading Communications provider in Uganda is looking for you to fill one of the positions below.

PERSONAL ASSISTANT
Reporting to the Managing Director
The successful candidate will demonstrate:
• A working knowledge of the operation of office machines and equipment.
• Excellent verbal and written communication skills
• Excellent interpersonal skills and ability to handle diversity in the work-place.
• Ability to handle multiple tasks in a fast-paced work environment.
• Team player.
• Good analytical skills, and conflict management
• Ability to interpret financial reports, and other management reports.
• Good organization and people management skills
• Good problem solving skills and attention to detail
• Good negotiation skills
• Good report writing
• Ability to handle cash, and contributing to budget development of the Office
• Utmost professional integrity, confidentiality and impartiality
• A positive disposition

Duties and responsibilities
• To manage MD’s meetings and follow-up the relevant parties to ensure that the action points arising from the meeting are resolved.
• To manage the communication in and out of the MD’s office.
• To support the MD in preparation for meetings, and preparation of briefs/minutes from those meetings
• To oversee all aspects of the administration of the Office of the Managing Director.
• To take note of actions required of the MD and to ensure these are efficiently done.
• To handle non-essential and routine executive matters on behalf of the MD.
• To represent or act on behalf of the MD on his instruction.
• Be responsible for heavy calendar management, requiring interaction with both internal and external executives and assistants, as well as consultants, to coordinate a variety of complex executive meetings
• To review and prepare briefs for reports and documents coming to the MD’s office, and prepare background documents and outgoing mail as necessary
Requirement:    

Applicants must have
• A Bachelor’s Degree
• At least 5 years experience of running a busy office, and of providing support to Executives.
• Extensive experience with Microsoft Office products including Microsoft Word and Excel skills -
• Excellent calendar management skills, including the coordination of complex executive meetings
• Proven skills in handling multiple tasks simultaneously
• Administrative skills and ability to work under pressure
• Experience scheduling travel arrangements for management
• Good at following up issues to conclusion


How to apply:    

should be submitted to:
The Chief Human Resource & Administration
Officer
Uganda Telecom
Rwenzori Courts
P.OBox7171
Kampala.
Or recruitment@utl.co.ug
Closing Date: 21st June 2012 at 17.00hrs, Only short listed candidates will be contacted.



Deadline: 21st June 2012


Jobs at Uganda Telecom in Uganda- Billing Manager


Job Title: IN BILLING MANAGER

Uganda Telecom    FULL TIME
About this Job:    

Are you a highly motivated, self-driven individual with ambition, character and right attitude? Are you a team player willing to grow through the ranks and advance your career? If you are out there, then Uganda Telecom, the leading Communications provider in Uganda is looking for you to fill one of the positions below.

IN BILLING MANAGER
Reporting to Information & Systems Manager

Duties and responsibilities
• Budgeting for the Billing & IN Unit (CAPEX and OPEX)
• Contribute towards the development of the Information services strategy from Billing & IN perspective, ensuring that it is in line with the overall Company Strategy
• Establishing written policies and guidelines for effective and efficient customer billing
• Participating in the establishment of companywide standards for Billing systems
• Monitor staff and Sectional performance
• Set realistic, challenging and achievable targets
• To ensure appropriate IS staff skills to enable efficient OSS/BSS management
• Coordinate development of staff Personal Development Plan
• Develop IS Staff Training plan
• Ensure appropriate staff placements and equitable distribution of workload
• In liaison with other units, develop, implement, continually monitor and improve the billing core and supporting processes so as to deliver excellent services
• Ensure that the daily, weekly and monthly business reports are accurate delivered in time to the relevant business users
• Prepare monthly reports to the Head of Information Systems
• Prepare the daily PPS Report and circulate to EXCO
• Ensure that the billing system and IN and all interfacing platforms are operational within the agreed SLAs
Requirement:    

Applicants must have
• Bachelor’s degree in Electrical, Telecommunications Engineering or any t other relevant field.
• Postgraduate level in any related field is an added advantage.
• 5 years’ experience, 3 of which need to be in an Engineering Management Position.
• University degree in Computer Science, Telecommunication Engineering and related fields
• At least 5 years’ experience in Information Systems within a telecommunications business setting.
• In depth knowledge of charging and billing systems, both real time and online. Retail
• prepaid and Postpaid and wholesale ( interconnect and Roaming) Billing
• Proven experience of financial accounting principles
• Hands on with Operating Systems (Unix/ Linux, Windows 2003/2008) to at least advanced user level
• Hands on with RDBMS” (MySQL, Oracle, MS SQL server) to DBA level
• Knowledge of application server platforms like MS SharePoint, Oracle AS etc.
• Working Knowledge of reporting tools like Crystal reports, etc.
• Proven experience leading highly specialized technical teams
• Ability to work with minimum supervision and extremely focused, self driven, innovative and creative.
• Should be able to build and maintain relationships across different functions and organisations
• Analytical and solutions focused.
• Ability to work under tight deadlines and ability to respond to high-priority situations


How to apply:    

Applications from suitably qualified candidates should be submitted to:
The Chief Human Resource & Administration
Officer
Uganda Telecom
Rwenzori Courts
P.OBox7171
Kampala.
Or recruitment@utl.co.ug
Closing Date: 21st June 2012 at 17.00hrs, Only short listed candidates will be contacted.

Deadline: 21st June 2012


Jobs at Uganda Telecom in Uganda- Business & Research Manager


Job Title: BUSINESS INTELLIGENCE .AND. RESEARCH MANAGER
Reporting to: Head of Marketing

Duties and responsibilities
• To develop the strategy, marketing plan and budget in collaboration with the Segments, Brand and Product Development Sections
• To develop business cases for marketing projects (product and service; promotions] in line with company expectations and meeting the relevant regulatory requirements
• To undertake competitive analysis to ensure effective strategic response to competitor activity in the market
• To monitor and analyse data from the IN, Billing & the Switch for consistency and recommending any corrective action where necessary
• To manage continuous research projects like quarterly brand tracking, quarterly customer satisfaction index research, retail audit studies and ad-hoc research projects
• To analyse relevant factors such as pricing, cost, technology and competitive offering so as to aid in strategic decision making
• To develop pricing simulations and models and appropriately select and justify various pricing scenarios to ensure market share growth
• To analyse and justify promotional effectiveness
• To present weekly, monthly and annual reports related to the marketing business performance
• Design simulation models to ensure that a competitive edge is maintained. This involves manipulating data with different scenarios for a given market strategy with the underlying principle of minimizing revenue cannibalization
• As custodian of the company’s price tariff plans, carry out all the pricing of the services and products offered to the customer, ensure that the tariff plans offered are both competitive and attractive to Uganda telecom customers without compromising on the company’s set targets and hence revenues
• Participate in the design and implementation of market intelligence research and analytical projects that help management fulfill strategic business operations and drive increased conversion & retention at targeted areas of the lifecycle funnel
• Provide analytical support to the department, analyzing weekly, monthly, yearly and ad hoc subscriber and marketing campaign data
Requirement:    

Applicants must have
• B.A. in Business, Economics, or Statistics or Marketing/Commerce
• A minimum of four years’ experience as a market analyst in a sub-multi-product commercial enterprise of which 2 years should preferably be experience in developing price stimulation models in a busy, fast posed multi Product Company.
• 3-4 years’ experience in market research, strategic insights, analytics, pricing
• Strong Excel and Power point skills a must
The successful candidates will demonstrate:
• Ability to lead strategy and decision-making processes through use of analytical statistics to create and deliver shareholder value based on UTL’s core competence.
• Analytical thinker who can recognise trends and opportunities and plan/execute action to exploit business opportunities.
• Utmost professional integrity
• Dependability 8- Professionalism, with the ability to keep deadlines and present facts truthfully and correctly.



How to apply:    

Applications from suitably qualified candidates should be submitted to:
The Chief Human Resource & Administration
Officer
Uganda Telecom
Rwenzori Courts
P.OBox7171
Kampala.
Or recruitment@utl.co.ug
Closing Date: 21st June 2012 at 17.00hrs, Only short listed candidates will be contacted.


Deadline: 21st june 2012



Jobs at Uganda Telecom in Uganda- Service Centre Leader

Job Title: Service Centre Team leader


Service Centre Team leader- Western  and Northern Region

Duties and Responsibilities:

    To build, manage, train and develop a team of field sales agents (BWs) who are responsible for increasing SIM activations and M-Sente registrations in the assigned territory
    To meet assigned quotas and assign, manage and evaluate the work of direct reports.
    To deploy and maintain effective programs for direct business capture that are cost justified
    To use professional business judgment and be prepared to define plans, justify actions, and identify options as appropriate to the Regional Business Manager
    To provide detail reporting to the Regional Business Manager on Daily, Weekly, Monthly, Quarterly, half yearly and yearly direct sim sales, activations, promo phone sales and M-Sente registrations
    To forecast both personal targets and Sales team performance
    To deliver a written territorial plan and budget as requested, including a request for any support/resources required to achieve quotas assigned, and following approvals, implement business plan
    To work with the trade Development Manager (TDM) and Trade Development Executive (TDE) in a coordinated plan to improve results through bringing in new business
    To develop and deploy plans to increase territorial direct sales group performance in coordination with the trade development manager
    To monitor customer preferences to determine focus of sales efforts
    To identify opportunities to generate increased sales and profitability within the territory using analysis and market data
    To ensure that the direct sales team is well branded
    To keep a breeze of marketing initiatives and ensure all territorial plans/activities are in line with the overall brand objectives
    To ensure timely submission of direct sales teams monthly sales, follow up on payments and resolve any queries
    To conduct Morning Briefs/Meetings so as to review the previous days’ operations and determine pending issues to be resolved
    To ensure a good ambience and tidiness of the service centers to reflect the corporate image
    To ensure all products have price tags and are properly displayed at the service center
    To supervise the Front Office Advisors to ensure they are available at all times
    To drive sales in order to ensure revenue/ collection targets are met
    To ensure prompt resolution of all escalated cases in the Center and provide feedback to the customers
    To provide information about customer complaints, needs, suggestions, inquiries to relevant departments to facilitate proper planning and action.

The successful candidates will demonstrate:

    Excellent interpersonal, communication and presentation skills
    Proven leadership and ability to drive sales teams
    Strong analytical skills and the ability to recognize trends and opportunities and plan/execute action to exploit business opportunities
    Ability to present compelling business cases for major investment
    Experience working with and managing relationships with external agencies and 3rd party agencies
    Personal commitment to meet or exceed set targets
    Ability to understand the needs of employees and to apply best practice people management techniques to ensure a motivated and productive workforce.
    Utmost professional integrity and impartiality

Applicants must have

    A Bachelors degree in a relevant field
    Previous experience in service environment is an added advantage
    Must be computer literate with good knowledge of MS Word, Excel and Outlook, TABS, HEAT
    Excellent customer service orientation with a proven record of meeting and exceeding set standards.
    Knowledge of Basic book keeping
    Knowledge of Basic Stock Inventory Management
    Retail Chain Management



How to Apply:
Applications from suitably qualified candidates should be submitted to:

The Chief Human Resources & Administration Officer
Uganda Telecom
Rwenzori Courts

P.O Box 7171
Kampala. or recruitment@utl.co.ug
Closing Date: 19th June 2012 at 17.00hrs. Only short listed candidates will be contacted.

Post expires at 11:59pm on Tuesday June 19th, 2012




Click Like Button Below

ad