Jobs at Uganda Telecom in Uganda- Service Centre Leader

Job Title: Service Centre Team leader


Service Centre Team leader- Western  and Northern Region

Duties and Responsibilities:

    To build, manage, train and develop a team of field sales agents (BWs) who are responsible for increasing SIM activations and M-Sente registrations in the assigned territory
    To meet assigned quotas and assign, manage and evaluate the work of direct reports.
    To deploy and maintain effective programs for direct business capture that are cost justified
    To use professional business judgment and be prepared to define plans, justify actions, and identify options as appropriate to the Regional Business Manager
    To provide detail reporting to the Regional Business Manager on Daily, Weekly, Monthly, Quarterly, half yearly and yearly direct sim sales, activations, promo phone sales and M-Sente registrations
    To forecast both personal targets and Sales team performance
    To deliver a written territorial plan and budget as requested, including a request for any support/resources required to achieve quotas assigned, and following approvals, implement business plan
    To work with the trade Development Manager (TDM) and Trade Development Executive (TDE) in a coordinated plan to improve results through bringing in new business
    To develop and deploy plans to increase territorial direct sales group performance in coordination with the trade development manager
    To monitor customer preferences to determine focus of sales efforts
    To identify opportunities to generate increased sales and profitability within the territory using analysis and market data
    To ensure that the direct sales team is well branded
    To keep a breeze of marketing initiatives and ensure all territorial plans/activities are in line with the overall brand objectives
    To ensure timely submission of direct sales teams monthly sales, follow up on payments and resolve any queries
    To conduct Morning Briefs/Meetings so as to review the previous days’ operations and determine pending issues to be resolved
    To ensure a good ambience and tidiness of the service centers to reflect the corporate image
    To ensure all products have price tags and are properly displayed at the service center
    To supervise the Front Office Advisors to ensure they are available at all times
    To drive sales in order to ensure revenue/ collection targets are met
    To ensure prompt resolution of all escalated cases in the Center and provide feedback to the customers
    To provide information about customer complaints, needs, suggestions, inquiries to relevant departments to facilitate proper planning and action.

The successful candidates will demonstrate:

    Excellent interpersonal, communication and presentation skills
    Proven leadership and ability to drive sales teams
    Strong analytical skills and the ability to recognize trends and opportunities and plan/execute action to exploit business opportunities
    Ability to present compelling business cases for major investment
    Experience working with and managing relationships with external agencies and 3rd party agencies
    Personal commitment to meet or exceed set targets
    Ability to understand the needs of employees and to apply best practice people management techniques to ensure a motivated and productive workforce.
    Utmost professional integrity and impartiality

Applicants must have

    A Bachelors degree in a relevant field
    Previous experience in service environment is an added advantage
    Must be computer literate with good knowledge of MS Word, Excel and Outlook, TABS, HEAT
    Excellent customer service orientation with a proven record of meeting and exceeding set standards.
    Knowledge of Basic book keeping
    Knowledge of Basic Stock Inventory Management
    Retail Chain Management



How to Apply:
Applications from suitably qualified candidates should be submitted to:

The Chief Human Resources & Administration Officer
Uganda Telecom
Rwenzori Courts

P.O Box 7171
Kampala. or recruitment@utl.co.ug
Closing Date: 19th June 2012 at 17.00hrs. Only short listed candidates will be contacted.

Post expires at 11:59pm on Tuesday June 19th, 2012