Tanzania Jobs Vacancies Career Opportunities

Job title: Customer Care Advisors-  Zantel

Vacancy: Customer Care Advisors
REPORT TO: Customer Relationship Manager
Location: Dar es salaam
Country: Tanzania
Job Description (Duties):

    *   To effectively handle incoming calls from all customer types in accordance to the defined quality standard.
    *   Provide a high level customer service as defined by : a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.
    *   Provide advice and educate customers on the client's product and service.
    *   To utilize appropriate customer service systems, processes and procedures to support work.
    *   To attempt to resolve customer queries at first Point of contact.
    *   To escalate customer issues as deemed appropriate.
    *   To meet performance goals and objectives.
    *   To ensure that you live the brand values in your dealings with customers and colleagues.
    *   To take on extra responsibilities and duties as required.


Necessary Qualifications:

    * Interpersonal skills.
    * Good communication skills
    * Team player.
    * Customer Service skills.
    * Multilingual.
    * Technologically inclined.
    * Trouble shooting and problem solving skills.
    * Flexibility and ability to handle stress.
    * Excellent typing skills.
    * Must be able to speak  FLUENT Kiswahili and English



MINIMUM QUALIFICATIONS:

    * A diploma from a recognized institution.

Only Tanzanian citizens will be considered.
How to Apply:

If interested, please submit in person a typed up-to-date CV and application letter with copies of your academic papers and apply online, please send an email to zanteljobs@nftconsult.com.

Attach your CV and application letter ONLY; please merge them into ONE file in MS word or PDF format.

DO NOT attach scanned academic papers or documents when applying online.

Peace-Building Public Information Specialist Job Vacancy in Karomoja, Acholi- Uganda

Job Title: Consultant (Peace-Building Public Information Specialist)
Employer: International Organization for Migration (IOM)

Closing date: 31 Dec 2010
Location: Uganda - Karamoja and Acholi Sub-Regions
PEACE-BUILDING PUBLIC INFORMATION SPECIALIST - TERMS OF REFERENCE
25 DECEMBER 2010
Position Title Consultant (Peace-Building Public Information Specialist)
Duration of Assignment Two (2) months
Starting Date ASAP


In 2010, IOM has been able to establish itself as an informed source and has built a team of highly skilled people that have demonstrated their expertise across 161 community project sites (or clusters) in the districts of Abim, Amudat, and Nakapiripirit. This expertise includes as follows:
1. Project diversification including animal management, irrigation, water storage, and community/market gardens;
2. Proven polyculture-oriented methods that are profitable by providing food for families and surplus food for local trade;
3. Capacity to produce bio-trade products integrated into a sustainable agriculture model that emphasises the full spectrum of food security, from staple crops to meat;
4. Extensive public awareness of our work has been assured through the outdoor cinema events;
5. Strong partnerships with civil society; and
6. Recognition of national and local government reinforced by field-level interaction;
7. The development of a trained workforce of motivated Green Warriors causing change at the local level.
IOM is especially buoyed by the fact that motivation levels amongst communities, local civil society partners, and local/national government counterparts have consistently trended upwards throughout 2010. The possibility now exists for 500-plus communities that IOM works in for people to farm their way out of dependency on outside aid and the inter-tribal conflict over resources and wealth, both dynamics of which have reached viral proportions across Karamoja during the past 40 years. Commencing January 2011 and ongoing until December 2011, IOM in partnership with the World Food Programme, designated civil society organizations, and local government interlocutors in the districts of Abim, Amudat, and Nakapiripirit will focus on community facilitation, responding to environmental degradation, exploring energy-saving practices, improving water usage and conservation, and causing participating communities to become more self-reliant and self-sufficient.
In cooperation with district governments and local authorities throughout May-October (2010), IOM organised and held 102 outdoor cinema screenings across communities in all five districts of Karamoja. The objective of these cinema events was to change the mindset and stimulate a can-do-spirit towards self-sufficiency amongst a 900,000-strong population that is profoundly dependent on outside food aid. These cinema screenings brought together over 234,000 people of which nearly 65% were adults over the age of 18. Furthermore, as part of this process, some 231 formal governmental officials and 160 informal community leaders were consulted in the development and dissemination of these films. IOM now has over three hours of content showing that progress in Karamoja is not only possible, but that it is already happening.
IOM has developed several short films on Karamoja, as follows:
1. Sustainable agriculture and self reliance tool kit (two-volume DVD set);
2. Six short five-minute films on progress in Karamoja; and
3. Video montage highlighting local community members' and local governmental officials' perspectives on change, challenges, and a vision of a self sufficient, self reliant Karamoja.
As with all films on the Karamoja sub-region, the intention is to produce a believable depiction of Karimojong and Labwor peoples, essentially to 'demystify and disarm' the notion that the sub-region is primitive and backward. IOM has achieved this by capturing unique stories that dramatically shows the self-sufficiency, diversity, and humanity of people in this beautiful part of Uganda.
Background Information: Acholi sub-region
In 2009-2010, through it's Community-Based Reintegration Programme in Northern Uganda, IOM and the United Nations Development Programme provided assistance to 481 vulnerable youth of which 111 or 23% were women. Yet, female-headed, IDP, returnee, and ex-combatants households in the Acholi sub-region face specific hardships in relation to their social and economic (re)integration. Thirty percent (30%) of households in the Acholi sub-region are estimated to be female-headed. Furthermore, female ex-combatants in particular (e.g. gun-carrying combatants, cooks, logisticians, spies, abductees, sex partners, porters, etc.) and female-headed IDP and returnee households have experienced extraordinary levels of trauma. When one considers that 85% households in the Acholi sub-region rely on agriculture as the primary means of livelihood, the potential for marginalization of women's livelihoods and means of subsistence is manifest.
IOM was recently informed of funding made available through the Peacebuilding Fund as part of a joint submission amongst participating UN agencies. Mindful of the limited resources available for socio-economic reintegration assistance in theAcholi sub-region, IOM decided to focus on female-headed, IDP, returnee, and ex-combatants households. Unless this sub-set of the population are assisted, there is a very real risk that these families continue to fall into patterns of behaviour and practices that lead to social disintegration that threatens the nascent stability in Northern Uganda.
The core element of IOM's approach to socio-economic reintegration assistance has been to work with existing structures (e.g. businesses, communities, civil society groups, and local government agencies) to provide skills and jobs to vulnerable female-headed households youth who may otherwise backslide into various forms of vulnerability (viz. prostitution, petty crime, self-harm, substance abuse). These vulnerable female-headed households - or “clients” as IOM likes to call them - are referred to jobs and/or organized into self supporting beneficiary groups through local civil society partners; these self-help groups are led by the women themselves and represent the starting point for the reduction of tensions in parishes with high densities of ex-combatants, former abductees, displaced families and other vulnerable persons. Not only does an existing business or self-help group offer a job, but the workplace or self help group structure and underlying principles of decent work encourages and reinforces behaviours such as working together and helping oneself by helping others.
Sustainability in terms of livelihood and/or viable job opportunities is the nexus of economic reintegration. Enabling women and girls to access primary and secondary income sources in a way that is socially acceptable within communities. The predominant focus of IOM's approach will be sustainable agriculture, broad-based community engagement, and empowering women to take a leading role in the design, implementation, and improvement of their economic activities.
Social reintegration is about how women and girls participate within post-conflict society; crucially, social reintegration refers to how communities and civil society engage women and girls affected by conflict and equitably respond to their needs, demands for access, and attempts at constructive participation in socio-cultural and political pursuits. The marginalization of women's rights, especially amongst the key sub-groups already mentioned, in relation to land and thereby a means to prosper stands in the way of their full participation in the nascent processes of reintegration and recovery in the North. International actors and the Government of Uganda have a special duty and standard of care in relation to this group because they are vulnerable now and are at risk of backsliding into deeper patterns of vulnerability. Looking to the purpose of UN Security Council Resolution 1325, the emphasis is on equal participation of women and girls in the negotiation and decision-making processes, determination of benefits and eligibility, programme design, project implementation, and the staffing of such programmes.
The social and economic dimensions of reintegration are mutually reinforcing; it is only by working with women and girls in both spaces that sustainable outcomes can be achieved.
The PBF supported programme, tentatively entitled “Community-Based Reintegration Programme” is a sub-component under the "Livelihoods and Local Economic Recovery" component of the Peacebuilding Fund Joint Programme for Uganda.
The use of public information, information and awareness/communication campaigns, and thereby managing perceptions, is a critical element of both programmes' strategy. This extends beyond communicating “the Programme” in a conventional sense, and anticipates innovative, time-bound interventions that highlight Programme- and context-specific themes, findings/analysis, and progress. Critically, content of these interventions should be dynamic and evolve in symmetry with the changing perceptions and behaviours of individuals, households and communities throughout the implementation cycle of the Programme. Capturing and showing change is very difficult to do in a short timeframe, and for this reason the production of public information and its communication should be carefully planned. The Consultant is expected to work closely with IOM staff and local partners, including community based organizations (CBOs), civil society organizations (CSOs), and local/national government interlocutors to develop an information campaign tailored for each programme. Each plan will be broken down into various media, which may include print media, interactive radio programming, etc: the aim is to reinforce and discuss key ideas and messages of both programmes in an interactive and participative manner. The overarching objective is to use information to show change in a captivating and believable manner.
Reporting & Deliverables
Under the direct supervision of the Programme Coordinator, and the overall guidance of the Chief of Mission, the successful candidate will be responsible for designing, coordinating, and implementing public information, public relations, media/communications, and self-reliance strategies in support of the NUSAF2 Programme and Community-Based Reintegration Programme. In particular s/he will:
1. Complete discrete assignments in relation to the NUSAF2 Programme including but not limited to the following:
  • Develop 5-10 simple black and white menu options, incl. layout, content-development, and organizing printing by 5 January 2011;

  • Finalise the production of sustainable agriculture and self reliance tool kit (two-volume DVD set);

  • Finalise the content and design layout for a 2011 KFSCS year planner focusing on self-reliance and the diverse socio-cultural profiles of the Karamoja sub-region;

  • Encourage mainstream journalists to take trips to Karamoja to do 'stories of change' and/or 'human interest stories' and/or 'photo journalism';

  • Design and promote a series of one-hour screenings for March 2011 launching the Programme, tentatively entitled, 'Towards a Self Sufficient, Self Reliant Karamoja”; and

  • Design a platform for tertiary student internships to Karamoja, encouraging Ugandan students from outside Karamoja to better understand the region.

2. Complete discrete assignments in relation to the Community-Based Reintegration Programme including but not limited to the following:
  • Develop a one-week empowerment training curricula for training 2-3 groups of 20-30 women in the Acholi sub-region during February 2011;

  • Develop information tools ranging from posters, training aids, short manuals, and brochures incl. layout, content-development, and organizing printing; and

  • Develop a common work identity with staff, local partners, and clients that communicates the objectives and local ownership of activities.

3. Re-brand all twelve short five-minute films and liaise with local networks for free-to-air broadcast on Ugandan Broadcasting Corporation.
4. Proactively ensure that the information and awareness campaigns respond to monitoring and evaluative findings in the field, in addition to research conducted by IOM.
5. Perform such other duties and responsibilities as instructed.
Desired Skills & Competencies
  • Holds degree, preferably in applied sciences (eg. agricultural science, rural development, etc) and/or relevant field experience.

  • Extensive background in media and public communication/relations in International aid and development.

  • Experience with food security and community stabilization programming and other public information programming in the Karamoja and Acholi sub-regions reinforced by a sound understanding of the political context.

  • Solid field experience working within international development and local NGO sector in conflict and/or post-conflict contexts.

  • Extensive experience with community-based CSO partners essential.

  • Strong understanding and experience in media and communications from a technical standpoint (evidenced by editing table technical skills with Final Cut Pro, Photoshop, Illustrator, etc.).

  • Must be able to work independently, preparedness to work under pressure and cope with deadlines, flexibility and willingness to work in rapidly changing conditions is necessary.

  • Knowledge, skills and ability to extract, interpret, analyze and process disorganized and complex project information essential.

  • Professional-level familiarity with MSWord/MS Excel/MS Powerpoint applications.

  • Experience in working with print and broadcast media in Northern Uganda an asset.

Language Requirements
Fluency in written and spoken English.
Consultancy Fees
Consultancy rate to be negotiated with short-listed candidates.
Method of Application
Direct hire.
Closing Date
Friday 31 December 2010.
How to apply
Send email directly to ICRSUganda@iom.int stating the position title in the subject heading
Reference Code: RW_8CJMZG-25

Career Jobs Opportunities in Uganda 2011 at Clinton Foundation

Job Title: Malaria Research Analyst
Employer: Clinton Foundation
Closing date: 23 Feb 2011
Location: Uganda
Clinton Health Access Initiative



We are seeking a highly motivated, entrepreneurial individual with outstanding problem-solving, managerial, analytical, and communication skills to assist in managing our research portfolio. The Analyst must have experience with research; experience conducting field research or managing development programs in Africa is a strong plus. A background in public health and knowledge of statistics is desirable.
The Analyst must be able to function independently and flexibly, have a strong commitment to excellence and work on aggressive timelines. The position will be based in East Africa, with travel in the region, and requires a 1.5 year commitment.
Responsibilities:
Main Tasks and Responsibilities:
The research portfolio consists of a range of projects of varying sizes and locations. The role of the Analyst will be to assist the Principle Investigator and Research Manager in overseeing the development, implementation and results dissemination of several projects in the portfolio, in collaboration with the subcontractors and partner organizations that are involved in each study.
Assists in the development and execution of projects:
  • Develop (in collaboration with Principle Investigator and field coordinators) surveys, research protocols and other key materials for study design

  • Supporting logistics coordination for projects including research inputs, data collection methods, transportation, etc.

  • Assisting with the development and updating of budgets for each project

  • Checking the quality of data collection and entry

  • Ensuring that the integrity of the research design is being maintained

  • Manage budgets, financial disbursements and accounting for each project (in collaboration with project managers)

  • Coordinating data entry

  • Assisting with data analysis

  • Assisting with the writing of materials describing project results and policy recommendations

  • Supporting the active dissemination and communication to facilitate uptake of policy recommendations

Provides cross-cutting support, as needed:
  • Assists in the preparation of donor reports, concept notes, and presentations as needed

  • Supports the development of a communications and outreach strategy for the dissemination of study results

  • Drafts policy briefs and other study-specific materials as needed

  • Develops budget forecasts for the entire portfolio

Qualifications:
Qualities Required:
  • Knowledge and experience with program design, management and analysis in a developing country

  • Demonstrated field experience

  • Willingness to travel frequently to do field work

  • Flexibility, self-motivation, and an ability to manage multiple tasks efficiently

  • Exceptional problem solving skills and analytical capabilities

  • Strong written and oral communication skills

  • Strong interpersonal skills and ability to build relationships in a challenging multicultural environment

  • Ability to absorb and synthesize a broad range of information

  • Some proficiency in a statistical analysis package such as STATA or SAS

  • Advanced degree in economics, public health, international relations, or related field

Advantages:
  • Experience designing and implementing surveys

  • Experience in working with malaria and/or other infectious diseases

How to apply
Please apply online at https://careers-chai.icims.com/jobs/1932/login
Reference Code: RW_8CEQ4Z-27

Capacity Development Adviser Job Vacancy in Uganda with International NGO

Job Title: Senior Capacity Development Adviser
NGO: CORD

Closing date: 10 Jan 2011
Location: Uganda - Kampala
Senior Capacity Development Adviser
Kampala, Uganda
Start date: early March
Starting salary: £32k per annum
  • Do you share our frustration that international development isn't working adequately?

  • Can you draw out more potential in people than they believe they have?

  • Do have a passion to see organisations working effectively for peace?

If so we may have just the job for you!
Cord is looking for a Senior Capacity Development Adviser to work with partners in Africa. Based in Kampala you will develop a vibrant programme of work in Uganda and support colleagues in Burundi and Chad to do the same.
Are you the person for this role?
You will have a relevant degree as well as at least 3 years' experience of senior level programme, organisational development consultancy work within the international human rights or development sector.
Along with knowledge of current policy debates in International Development and Peacebuilding in Capacity Development, Conflict Sensitivity, Human Rights approaches and their relationship to peacebuilding you will also be knowledgeable, and have practical experience of, approaches to mentoring, coaching and leadership; and learning.
You will need to be committed to Cord's values and ethos; you will have excellent communication, facilitation and diplomatic skills and be able to work alongside people in an advisory way. We are looking for a self-starter, who is able to work cross culturally and build relationships at a distance and is an excellent team player.
We know this is a tall order but, if this is where you know you can make a difference, we'd like to hear from you! The job pack and how to apply is on our website: www.cord.org.uk/jobs
Closing date: 9 am Monday 10th January 2011
1st Telephone Interviews: Thursday 20th January 2011
How to apply
The job pack and how to apply is on our website: www.cord.org.uk/jobs
Reference Code: RW_8CEHX9-95

Job Opportunity to work in Gulu with International NGO - Uganda

Job Title:Protection Program Manager
NGO: Associazione Volontari per il Servizio Internazionale

AVSI Foundation is a not-for-profit, non-governmental organization, founded in Italy in 1972 and presently active in 39 countries of the world, with more than 100 development cooperation projects.

Closing date: 30 Dec 2010

Location: Uganda

Location information: Kitgum/Gulu

Main objective:

Contribute to the implementation of UNHCR funded programs in Kitgum and Gulu districts to facilitate the achievement of a durable solution, and in particular the UNHCR project, in coordination with AVSI Kitgum and Gulu Area Team Leaders.

Specific duties:

    * Implementation of UNHCR Project in Kitgum District and supervision of the implementaton in Gulu district, in coordination with the Area Team Leader;
    * Support the UNHCR national staff in both districts in carring out an assessement of beneficiaries;
    * To organize the data collection and filing a proper database with the support of the data clerk;
    * To plan and to coordinate the activities respecting the timeline scheduled for the implementation;
    * To support the beneficiaries in the achievement of a dand carry out follow up monitoring visit;
    * To attend to the Protection coordination meetings with UNHCR and all related meetings at District and National level when required,
    * Prepare regular reports n proper Englishover the implementation of the activities and the achievement of the set targets;
    * To submit monthly reports containing: the description of the field activities carried out, a proper comparison with the targets set, the identification of challenges met and proposed solutions;
    * To prepare reports and summaries upon request from the supervisors;

Essential Requirement

University degree.

At least 2 years experience in managing projects, operations and people in an international environment, preferably in Africa.

Excellent organizational, planning and managerial skills as well as report writing.

Strong leadership and communication skills with sensitivity in dealing with communities and government authorities on critical issues.

Willing to travel frequently to project sites and to adapt to difficult living/working environment

Good verbal and written communication skills in English

Good knowledge of UN Agencies, EU, ECHO administrative rules and procurement procedures

Community development skills, including participatory community assessment, monitoring and evaluation and planning techniques, with skills in capacity building.

Ability to write project proposals

How to apply

Send your CV (in the format you can find in the previous section) by email to humanresource@avsi.org and chiara.savelli@avsi.org Please, specify in the subject of the mail the code of the position you are applying for. Only short-listed candidates will be contacted.

Reference Code: RW_8CEFWC-61

American Refugee Committee International (ARC) Job Vacancy for Monitoring and Evaluation Volunteer in Uganda

Job Title: Monitoring and Evaluation Volunteer
Organization: American Refugee Committee International (ARC)
ARC works with refugee communities in 7 countries around the world, helping people regain control of their lives.
Closing date: 04 Jan 2011
Location: Uganda - Gulu
Monitoring and Evaluation (M&E) Volunteer
HIV and AIDS NUAPROACH Program
Timeframe: 5 months, starting January 2011
Background
The American Refugee Committee - International (ARC) is in the third year of implementing the Northern Uganda Access, Prevention, Referral and Organizational Assistance to Combat HIV/AIDS (NUAPROACH) project - with the goal to contribute to reduced incidence of HIV in northern Uganda. This is achieved through two mutually supportive strategic objectives that emphasize prevention, care and support services while concurrently developing capacity of Ugandan HIV-response actors.  The program is being implemented in 5 districts in the north: Agago, Amuru, Gulu, Nwoya and Pader districts.  This complex program has activities related to Behavior Change Communication including community activities through peer educators, condom distribution through fixed condom distribution sites, counselling and testing for HIV in 15 health outreach sites, PMTCT referrals and community activities with peer support leaders and male PMTCT advocates and capacity building among CBO partners conducting HBC activities.
Due to the complex and numerous needs for documentation, data collection, validation and analysis ARC is seeking an M&E intern to assist the M&E team, and HIV program staff to collect information, document lessons learned and ensure accuracy and validity of data.
The intern will be based in Gulu, Uganda and will be with the program for 5 months, from January - May 2011.
The intern will report to the HIV and AIDS Program Coordinator.Responsibilities
  •  Review data collection tools that consultants and the M&E staff have put together
  •  Work with HIV Program Coordinator to maintain data base of information for the HIV Program
  •  Input or supervise data entry of HIV program data
  •  Ensure data received from the field is accurate and of good quality
  •  Review M & E action plan and refine as needed
  •  Conduct support supervision field visits, as needed and feasible, to review data collection systems in the field
  •  Work closely with M & E or program staff of ARC's CBO sub-grant partners to update their M & E systems and provide training for them on M & E theories and practices
  •  Contribute to the external evaluation of the HIV program
  •  Collate data, with multi-variant analysis reports, as feasible, for inclusion in the final, close-out project report
  •  Ensure all M & E documents (tools, databases, reports, etc.) are compiled to be submitted to USAID as part of the final report submission
  •  Document lessons learned
  •  Collate information provided by HIV program managers and input in the data base
  •  Other responsibilities as may be assigned by HIV Program Coordinator
  •  Participate in a health facility endline research Qualifications and Requirements
  •  Background in M&E tools and methodologies
  •  Bachelors Degree in Social Studies, Development Studies, Epidemiology, Statistics or related field
  •  Background in research methodologies
  •  Familiarity with data bases, familiarity with often-used software programs
  •  Experience and willingness to live and work in a multi-cultural setting and living in low resource settings
  •   Willingness to travel to the field 25% of the timePreferredFamiliarity with LQAS methodologyExperience in one of the data analysis packages (EpiInfo, STATA, etc) helpful
How to apply
Please submit applications online through the ARC website: American Refugee Committee www.arcrelief.org
Reference Code: RW_8CDNBP-2

HEAD OF SEARCH MARKETING JOB VACANCY

HEAD OF SEARCH MARKETING AND ANALYTICS
We have a rare vacancy for an experienced Search Marketing Expert to head up RBI’s search marketing team. The successful candidate will have detailed SEO technical knowledge, as well as PPC, affiliate marketing and link-building experience. This key role requires a marketing background and strong management skills.

REPORTING TO:
Group Marketing Director, RBI

KEY ACCOUNTABILITIES/RESPONSIBILITIES
• Responsible for leading and developing search marketing strategies for RBI’s portfolio of websites, including search engine optimisation, information architecture, web analytics, paid search and affiliate marketing.
• Integrate search marketing into the overall marketing strategy of each market.
• Use web analytics to manage online businesses
• Conduct internal training across different functions
• Manage and train a team of search specialists

KEY SKILLS:
• Expert in technical SEO
• Working knowledge of PPC, link-building and affiliate marketing
• Strong marketing experience
• Expert in analytics and conversion tracking
• Effective project management skills
• Excellent communication skills, at all levels " relationships builder
• Drive, common sense, creative flair and flexibility.

ACADEMIC QUALIFICATIONS AND KNOWLEDGE:
• SEO technical knowledge essential
• Marketing experience essential

EXPERIENCE:
• Team management experience essential
• Cross-functional communication essential

RBI GENERAL BENEFITS PACKAGE:
• Pension Scheme
• 29 Days Holiday
• Paid Charity Days " 2 days per year
• Life Insurance (4x salary)
• Save As You Earn Share Scheme (SAYE)
• Competitive Salaries

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