Job title: Customer Care Advisors- Zantel
Vacancy: Customer Care Advisors
REPORT TO: Customer Relationship Manager
Location: Dar es salaam
Country: Tanzania
Job Description (Duties):
* To effectively handle incoming calls from all customer types in accordance to the defined quality standard.
* Provide a high level customer service as defined by : a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.
* Provide advice and educate customers on the client's product and service.
* To utilize appropriate customer service systems, processes and procedures to support work.
* To attempt...