Vacancy: Customer Care Advisors
REPORT TO: Customer Relationship Manager
Location: Dar es salaam
Job Description (Duties):
* To effectively handle incoming calls from all customer types in accordance to the defined quality standard.
* Provide a high level customer service as defined by : a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.
* Provide advice and educate customers on the client's product and service.
* To utilize appropriate customer service systems, processes and procedures to support work.
* To attempt to resolve customer queries at first Point of contact.
* To escalate customer issues as deemed appropriate.
* To meet performance goals and objectives.
* To ensure that you live the brand values in your dealings with customers and colleagues.
* To take on extra responsibilities and duties as required.
* Interpersonal skills.
* Good communication skills
* Team player.
* Customer Service skills.
* Technologically inclined.
* Trouble shooting and problem solving skills.
* Flexibility and ability to handle stress.
* Excellent typing skills.
* Must be able to speak FLUENT Kiswahili and English
* A diploma from a recognized institution.
Only Tanzanian citizens will be considered.
How to Apply:
If interested, please submit in person a typed up-to-date CV and application letter with copies of your academic papers and apply online, please send an email to firstname.lastname@example.org.
Attach your CV and application letter ONLY; please merge them into ONE file in MS word or PDF format.
DO NOT attach scanned academic papers or documents when applying online.