Tanzania Jobs Vacancies Career Opportunities

Job title: Customer Care Advisors-  Zantel

Vacancy: Customer Care Advisors
REPORT TO: Customer Relationship Manager
Location: Dar es salaam
Country: Tanzania
Job Description (Duties):

    *   To effectively handle incoming calls from all customer types in accordance to the defined quality standard.
    *   Provide a high level customer service as defined by : a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.
    *   Provide advice and educate customers on the client's product and service.
    *   To utilize appropriate customer service systems, processes and procedures to support work.
    *   To attempt to resolve customer queries at first Point of contact.
    *   To escalate customer issues as deemed appropriate.
    *   To meet performance goals and objectives.
    *   To ensure that you live the brand values in your dealings with customers and colleagues.
    *   To take on extra responsibilities and duties as required.


Necessary Qualifications:

    * Interpersonal skills.
    * Good communication skills
    * Team player.
    * Customer Service skills.
    * Multilingual.
    * Technologically inclined.
    * Trouble shooting and problem solving skills.
    * Flexibility and ability to handle stress.
    * Excellent typing skills.
    * Must be able to speak  FLUENT Kiswahili and English



MINIMUM QUALIFICATIONS:

    * A diploma from a recognized institution.

Only Tanzanian citizens will be considered.
How to Apply:

If interested, please submit in person a typed up-to-date CV and application letter with copies of your academic papers and apply online, please send an email to zanteljobs@nftconsult.com.

Attach your CV and application letter ONLY; please merge them into ONE file in MS word or PDF format.

DO NOT attach scanned academic papers or documents when applying online.