Job Title: Service Desk Analyst
He will report to the Regional IS Manager . He/She will be part of the regional FINCA Services Africa Team.
Key Result Areas:
• To effectively contribute to managing call , Incident , and order to ITIL standards in order to resolve technical queries .
• To be multi skilled in providing support for any customers raising issues with IS, demonstrating the ability to learn technical concepts quickly
• To deliver World class customer service to colleagues in all Business areas of the FINCA Africa as agreed to be supported by information services .
• To accept new business in by demonstrating knowledge sharing , best practice and ensuring the high quality of handover into live support.
Knowledge and Education :
• Bachelor’s degree in computer science or related fields
• ITIL Certification
• Advanced proficiency in Microsoft Access and Excel required.
• Knowledge of commercial or microfinance or other similar platform highly desired.
How to apply:
Detailed job descriptions can be accessed from the FINCA website. Applicants can submit online applications or deliver their documents which should include ;an application letter and CV to Finca International ,. Africa Regional Offices ,Plot 11 Portal ,
Adam House Block B OR send by email to Africa.firstname.lastname@example.org by close of business day 20th October 2012
Deadline: 20th Oct 2012