Jobs at Finca International in Uganda- Service Desk Analyst


Job Title: Service  Desk Analyst
He will report to the  Regional  IS Manager . He/She  will be part of  the regional  FINCA  Services Africa Team.


Key Result  Areas:
•    To effectively contribute to  managing call , Incident , and order  to  ITIL standards in  order to  resolve technical  queries .
•    To be multi  skilled in providing support  for any customers raising issues  with IS,  demonstrating the ability  to learn technical  concepts  quickly
•    To deliver  World class  customer  service to colleagues  in all Business areas  of the  FINCA  Africa  as agreed to be supported  by  information  services .
•    To accept  new business in  by demonstrating knowledge  sharing , best  practice  and ensuring the high quality  of handover into live support.

Knowledge and Education :
•    Bachelor’s degree in computer  science or related  fields
•    ITIL   Certification
•    Advanced  proficiency  in Microsoft  Access and Excel  required.
•    Knowledge of commercial  or microfinance  or other similar  platform highly desired.

How to apply:
Detailed job descriptions  can be accessed from the FINCA  website. Applicants can  submit online applications or deliver their documents  which should include ;an application  letter  and  CV to Finca International ,. Africa Regional  Offices  ,Plot 11 Portal ,
Adam House  Block B OR   send by email to Africa.hub@finca.org by  close of business  day  20th October 2012


Deadline: 20th Oct 2012


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