End User Support Administrator Job Vacancy in Uganda

Applications are invited from suitably qualified candidates for the following posts. Please submit your application, Curriculum Vitae, Certificates and Transcripts (3 copies each set) giving full details of applicants’ education, qualifications, work experience, present salary and naming three referees, plus their postal addresses. Applicants should make sure that at least two referees have forwarded references concerning their application.

Applications should be delivered to the Employment Division Office, Room 406, Top Floor, Main Building, Makerere University, and addressed to:


The Director
Human Resources
Makerere University
P.O.Box 7062
Kampala.


Closing Date: Friday 28th January 2011

Job title: End User Support Administrator – Central Administration Units (1)

Reports to: End User Support Manager

Salary Scale: Makerere University M.6

Required Qualifications: Honours Bachelors degree in an ICT or related field from a recognized institution

Required Experience: At least two years experience supporting users in a large organisation that combines both hardware and software skills.
Duties and Responsibilities:

1. Effectively manage all ICT-related queries originating from end users in the various central administration units.
2. Coordinate performance monitoring of various systems and services from an end user perspective
3. Undertake periodic surveys and analysis of the perception of users about various information systems and services as well as the performance of DICTS
4. Oversee maintenance and repair of ICT equipment within the central administration units
5. Documentation of all maintenance and repair data for ICT asset management.
6. Specification and procurement of ICT infrastructure required by the units.
7. Perform periodic quick scans for all central units for ICT planning purposes.
8. Handling any other duties which may from time to time be assigned by the End User Support Manager

Required attributes:

 Experience in hardware and software trouble shooting
 Good conceptual skills
 Initiative and innovation
 Good interpersonal skills
 Output-oriented work habits

Age Limit: Applicants should not exceed 50 years of age.

Tenure of Appointment: The appointment shall be for a contract period of Four years and may be renewed subject to satisfactory performance following appraisal.