IT Help Desk Operator Job in Uganda- IT Jobs

Job Title: IT Help Desk Operator Reference Number 3302 Introduction • Our client is looking for a IT Help Desk Operator. To facilitate communication between the client and the IT department as well as anticipate and understand the client’s specific needs Minimum Requirements • A+ and N+ certification and or similar qualifications. • 2 years’ experience in a similar position • Computer literacy, With a Good knowledge of Windows Ms Products. • Excellent telephonic skills. • Effective verbal communication skills. • Ability to work effectively as a member of a team • Ability to interact effectively with employees, managers and providers at all levels • Good problem solving and decision making skill. Job Specification • Ensures that the helpdesk telephone is manned at all times. • Assists all queries in a friendly and efficient manner • Identifies continual problems which are consistently re-occurring and notifies the Facilities manager thereof. • Logs incidents to Technical staff which cannot be resolved telephonically. • Ensures that outstanding incidents are being attended to and keeps the customer informed as to the progress at all times. • Ensures that problems are escalated through the correct IT channels during and after hours. • Ensures that requested jobs are run properly as per Instructions • Completes and signs the Shift Events Log as per standard. Salary Market Related Salary Area Kampala TO APPLY, Use Link Below www.qualityjobs.co.za/uganda/ and Enter Reference Number 3302 Deadline: 15th Feb 2012