Senior Engineer Services Quality Assurance Job at MTN in Uganda

Job Title: Senior Engineer I - Services Quality Assurance

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services. MTN is an equal opportunity employer and is currently expanding and is seeking to recruit competent individuals to fill the following vacant Position of Engineer I - Services Quality Assurance.

The positions report to the Senior Services Quality Assurance Engineer I.

Main Purpose of the Job

To monitor the delivery of services provided by the Network Department and document processes or refine existing processes to ensure they meet accepted/set standards in line with best practices and carry out benchmarking drive tests.

Prime responsibilities of the positions:

    To continuously report on and suggest ways to improve customer complaints handling by the Network Group support teams
    To liaise with Customer facing department to ensure that customer expectations are met regarding services provided and maintained by Network Group
    To develop and review policies, processes and procedures for the tasks carried out by the Network Group to improve efficiency and handling of task by the Network Group
    To carry out benchmark drive tests for both 2G and 3G networks
    To inspect new BTS sites to ensure they meet prescribed quality standards before they are integrated to the Network
    To assist in the coordination of Network audits and closing off of audit points under the Network Group

The applicant must possess the following;

    A Bachelor’s Degree in Electrical/Telecommunications engineering.
    At least 1 years’ experience in Network operations/planning and process development and service delivery processes
    At least 6 months experience drive testing
    Advanced Telecommunications and network overview training will be an added advantage

Other attributes

    Proficiency in Microsoft Software (MS Excel, MS Project, MS Work, MS Power Point, SharePoint etc.)
    Good communication, interpersonal and report writing skills
    Team work and relationship building skills
    Good analytical skills as well as high levels of attention to detail
    Highly organized and structured individual
    Ability to work with minimum supervision

How to Apply:
Interested candidates should send their Job Applications with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) and names and addresses of three referees addressed to the: Recruitment Officer, MTN- Uganda, P.O Box 24624, Kampala, not later than Thursday June 27, 2013.

NB: Only successful candidates will be contacted.

Note: MTN Uganda is an equal opportunity Employer.


Deadline: 27/06/2013