Service Centre Advisor (Call Center Jobs) - Based in Rwanda

Job Title: Service Centre Advisor
Location: Kigali
Country: Rwanda
Job Description (Duties):

Our client Tigo is a leading telecommunications company in Rwanda seeking to recruit result driven and motivated individuals for the vacancy below;

Job Objective
Act on behalf of Tigo to achieve excellence in customer service through delivery of the best service.

Duties and Responsibilities:

To attend to work in customers and sell Tigo products and services.
To advise customers on quality and price and benefit of Tigo Packages, products and services.
To obtain relevant stock from stores as per customer purchase and avoid stock outs.
Carry out sales for Tigo products and services.
Assist customers with loading pre-paid cards, filling in contracts for credit vetting and activation.
Assist and follow up on customer’s handset, accessories and value added services – related queries.
Receive handsets from and log them for repairs and dispatch them to owners after repair.
Suspend SIM cards if stolen or lost and supply PUK numbers
To handle escalations from clients by taking ownership and making appropriate decisions
To take on extra responsibilities and duties as required



Necessary Qualifications:

Minimum University degree in Business Administration or any other Customer Service related field.
1 Year experience in Customer Care Environment
Knowledge of Tigo products and services, customer care ethics
Must have good Interpersonal and communication Skills
Must be able to speak commonly used languages in Rwanda i.e French, English and Kinyarwanda

How to Apply:

Applications clearly indicating the vacancy with curriculum vitae’s and academic qualifications copies should be addressed and sent to the;

General Manager, NFT Consult, Plot 8721, Golf Course Road, Nyarutarama, Kigali, Rwanda P.O. Box 5595, Tel: +250 (0) 785 119453

Or email tigoscajobs@nftconsult.com (Ensure you indicate the Job Title i.e. Service Centre Advisor’ in your subject line, only MS word applications or PDF files will be considered).


Deadline: Friday 5th August 2011