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Uganda Telecom Jobs in Uganda- Sales Administrator

Job Title: SALES ADMINISTRATOR - SME

Reporting to Accounts Relationship Manager The candidates must demonstrate

Strong administration skills – organised, thorough, systems orientated with meticulous attention to detail.
Strong statistical skills
Ability to create a positive impression in the most proffessional and courteous manner.
Ability to deliver superior client service, enjoy dealing with people and is tolerant.
Must have integrity, be a team player and adhere to time keeping.
Ability to work independently with minimal supervision and to maintain flexibility in working hours.

Applicants must have

The applicant must possess a degree in Business Administration, Marketing from a recognized University.
Proficiency in computer application software i.e. Advanced Excel spread sheets, Access, Power Point, MS Word.
Minimum 2 years experience in a related environment.

Added Advantage

FMCG Experience and Agent relationship management

Duties and Responsibilities:

Logging ALL faults, follow up and give feed back to ARM & customers
Update the signed up clients information and documents in respective files for subsequent Account management
To Manage the Toss list reminders for Debt collections in collaboration with ARM’s
Follow up on internal approvals for Installations/call the customer for confirmation.
Courtesy Call to customers and submit reports on called customers and write Customer response letters
Raise /Follow up on PSR, Collect stock (phones, simcards ) Follow-up schedules from customers and Receipting EFT process (retrieval, receipting and sending receipts to customer)
Follow up on Invoicing tasks e.g. service activations, Autoloads invoices
Handling of walk-in customers referred by ARM in the field, assist customers with any queries telephonically and face to face problem solving where possible.
Following on bids (processing money for payment)
Follow up on contract renewal between legal and the customer
Ensure that all appointed visit schedules for Account Managers are booked and properly documented.
Ensure that all account information is input (in order forms) as per required standards and maintain up-to-date database of all sales activations. This should clearly show clients that have signed up with us and those that are to be followed up
Provide continual administrative assistance to the team at large comprising sales documentation, proposal writing, contract/agreement, administration, installation follow-ups and administer Account Managers for their appointments and team responsibilities.
Handle all proposals (proforma invoices/basic quotes) and documents that may be required to be sent out
Liaison with all departments i.e. queries – Customer Care, Point of Sale, Finance, Treasury, billing & Database, technical, and Legal department
Ensuring subscriber agreements are completed in full prior to processing and that all pertaining documentation is received and attached to the subscriber agreement
Submit Segment problematic dashboard due every Wednesday indicating their details to technical
Prepare minutes for daily and other regular meetings.
Site surveys to confirm service
Writing memos and follow up on Sign offs
Carry out research on competition (pricing, new products)

Interested Candidates should apply to:

The Chief Human Resources & Administration Officer
Uganda Telecom
Rwenzori Courts
P.O Box 7171
Kampala.
Or recruitment@utl.co.ug

Closing Date: 5th April 2012 at 17.00hrs. Only short listed candidates will be contacted

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