Job Title: Supervisor
Job Title;Delivery Channels Supervisor
FINCA is looking for a Delivery Channels Supervisor to be based at Head Office, Kampala. The position is a member of the Operations department . Reporting to the operations , the position purpose is to develop and integrate multiple delivery channels to serve FINCA’s customers , expanding access to financial services and supporting business growth and out reach .
Key result areas;
-Liaison with Customer Support Centre , branch customers / staff to identity and implement innovations through branch service delivery
-Relationship management of internal stakeholders /third party service providers and monitoring of service level agreements SLA’s to ensure quality service and support for the bank’s POS services
-Relationship, management of third party service provider and monitoring of service level agreements SLAs to ensure quality service and support for the interwitch ATM network
-Oversight for customer ad optional of ATM channel in conjunction with regional and branch managers
-A degree in Business Administration ,or Commerce , Professional qualifications is an added advantage .
-At least 6 years working experience in a recognized micro finance institution or commercial bank, with at least four years experience as an operations /POS supervisor
-Strong knowledge in banking operations
- Proactive and logical skills
How to Apply
For full interested candidates ,Kindly lo onto http;//fincaug.simplicant.com for the job details and application log. All applications should be online using the provided format /guide on the website provided by close of business day Friday 31st August 2012.
Deadline: 31st Aug 2012