Call Centre Supervisor Job at Centenary Bank in Uganda

Job Title:  Call Centre Supervisor
Centenary Bank  would like to recruit  qualified suitable applicants to  fill the above vacant post.
Key Result Areas
•    Manage  the  performance of staff , analyze, identify areas  for  improvement and generate  productivity  reports  in line with  set targets and customer service standards
•    Plan , budget  and monitor  implementation of call  Centre activities in  line  with the  divisional  work plan.

Qualifications
•    Bachelors degree  in Business  Administration,  Social  Sciences
•    3  years experience  in Call Centre Management


How to apply
The General  Manager , Human  Resources
Centenary Bank
P. O. Box 1892
Kampala

Deadline: 28th February 2013