Training Officer Jobs at MTN Uganda (2 Positions)

Job Responsibilities

The position’s prime responsibilities are:
• Identify individual and organizational training needs through job analysis, staff appraisals and regular consultations with Supervisors and Managers and the human resources Department.
• Support the Customer Centricity strategy/culture within the organization through delivery of soft skills training programs e.g Brand Ambassador, LIRIC
• Design training courses and programmes necessary to meet training needs, or manage this activity via external provider (s)
• Manage the delivery, development and evaluate of training and development programmes; monitor and review the progress of trainees through questionnaires and discussions with Managers or HOD’s
• Participate actively in product development projects and facilitate product education for all staff and partners e.g. MTN dealers
• Organize training venues, logistics, transport, accommodation as required to achieve efficient training attendance and delivery, plus provide training support to other departments as often as is required.
• Arrange for the maintenance of all necessary equipment and material relating to the effective delivery and measurement of training.
Job Requirements

The applicant must possess;- Bachelor’s degree in Education, Social Sciences, Psychology, Human Resources or Management Science

Previous experience required
• At least 1 year’s experience in a similar position
• 2-3 years working experience in a service oriented organization
• Experience working in a multi-national/ multi-cultural or business environment and in telecommunications company is desirable
• Ability to work with cross–departmental teams
• Possession of a valid driving permit

Must possess good communication, supervisory and time management skills, good leadership and negotiation skills, including ability to inspire and motivate other people.

Must be a keen observer, good listener and must have a high level of concentration, strong analytical and problem solving skills as well as good sense of humour, sociable, patience, and flexibility

Interested candidates should send their applications with detailed CVs, salary history and benefit package, copies of certificates (originals are to be presented at the interview) and names and addresses of three referees to the Recruitment Officer, MTN-Uganda, P.O. Box 24624, Kampala OR hand deliver at MTN Towers, Plot 22 Hannington Road, reception desk, not later than 5:00 PM 3rd September 2010.
MTN Uganda is an equal opportunities employer.

Note: Only successful candidates will be contacted.