Stanbic Bank Jobs in Uganda (20 positions)- Career Vacancies

Job Title: Customer Consultants: SBG 08 (20 positions)
This is a supervisory role in the Personal and Business Banking Department.
The job holder will provide customer sales and service-oriented experience for new and
existing personal market customers. The job holder will also be tasked to drive sales
performance regarding migration, cross-selling and lead generation.
The job holder will report to the Branch Manager.

Key accountabilities will include:
Sales
• Identifying customer needs effectively and opening new accounts accordingly
• Cross-selling products effectively
• Increasing branch advances through responsible lending practices
• Selling the bank’s products proactively Customer Service
• Ensuring that customer service standards are set and maintained in line with the
requirements of each market segment
• Ensuring that customer needs are anticipated and met through provision of
appropriate products and services via the most suitable channel Risk Management
• Implementing all the required steps and controls when opening accounts to minimise
the risks associated with new business e.g. by gathering accurate data
• Ensuring initial pre-screening according to product criteria Personal competencies include:
• Good written communication and interpersonal skills
• Ability to convey factual information clearly
• Ability to listen and probe effectively to determine the customer’s real needs
• Being result-oriented and committed to meeting set targets and deadlines
• Being a team player
Preferred Skills:

Ideal candidate profile:
• A good university degree
• 2-3 years branch banking experience, with exposure to credit operations
• Excellent professional client relations
• General knowledge of risks related to the business
• Proficiency in computer packages
• Integrity and honesty
• Assertive

If you believe you have the required qualifications and experience, please send your
application and detailed CV including present position, names and addresses of two
referees, copies of professional/academic certificates and daytime telephone contact to:
Head of Human Resources,
6th Floor, Crested Towers, Short Tower,
Stanbic Bank Uganda Limited,
P.O. Box 7131, Kampala.
Or send by email to:
waligwaR@stanbic.com
Closing date: 4th February 2011.