Jobs at Wipro in Uganda- End User Engineer

Job Title: End User Engineer
About this job

Our client Wipro is an IT Company and is seeking to recruit result driven and motivated individuals for the Vacancy above;

Duties and responsibilities;

    * Responsible for all End User Support Devices- Desktops, Laptops & Printers.
    * Attend all meeting were End User support issues are required
    * Software installation & Configuration – OS, Microsoft office, MS-Outlook & other MTN related applications. Joining the systems in Domain.
    * Troubling shooting of OS, Microsoft office, MS-Outlook & other MTN related applications for End User devices.
    * Troubleshooting of all Hardware for End User Support Devices.
    * Installation, Configuration of Desktops, Laptops & Printers.
    * Disk space management
    * Responsible for Antivirus & Patch Management on End user support devices.
    * Responsible for End-user Asset Management and Reporting
    * Remote location visit and support. (Service Center & Branches).
    * Represent End User issues on Project Management teams
    * Patch Management on Controllers
    * Management of vendor deliverables where services are provided externally.
    * Pro-active alerts in case of storage hardware failures
    * Keep an active Asset List

Vendor Management

    * Escalating  unresolved issues to Vendors where required
    * Following up with Vendors till the resolution of the issue
    * Measuring & recording the vendor performance reports

Monitoring

    * Responsible for call update & closure in the tool.
    * Need to prepare reports on End user support where required

HUB Processes

    * Notification to MTN HUB team on any backup failures
    * Preparation of RCA for the incidents
    * Implementation of Changes based on Hub processes
    * Keeping Service Desk aprsied on all SAN issues
    * Ensure the closing  of End User related audit points
    * Ensure that there is conformity to the ITIL processes setup the the HUB  This includes Change, Problem, Incident Management, Performance Management etc)
    * Implementing Best Practice for End Users devices including Capacity Planning
    * Notifying the MTN on major incidents occurred
    * Providing Reports to MTN / Program Manager as agreed with MTN
    * Updating MTN On periodic intervals on  issues
    * Licenses
    * Aprise the IT senior manager on all License issues in your area
    * Aprise the IT senior manager on all contract issues  in your area
    * Security
    * Ensure that all Laptops and Desktops are on the LAN and abide with the MTN SEA HUB Policies

How to Apply:

Please follow the instructions as stated below as failure to do so could lead to disqualification.

1. Send an Application letter and CV/Resume.

2. Merge these two documents into one document in either word or pdf format.

3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.

4. Include the job title and/or reference number in the subject line of the email address   and send your application by email to wiprojobs@nftconsult.com

5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly.



Deadline: 24th December 2012