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Call Centre Jobs in Uganda

job Title:Call Centre Team Leaders
Introduction
• Aligned with our aim to Build a Call Centre of Excellence, we are looking for Team Leaders who have the skills, behavioural competencies and proven track record to support and execute our objectives

Minimum Requirements
• Solid track record of effectively leading a team and managing in a fast-paced & complex environment
• Inspire a Team environment to attain the best possible results
• Ability to engage comfortably at a Senior Level
• Experience in Change Management
• Aptitude and Understanding of Commercials and previous experience in a Finance an advantage
• Innovative
• Solutions Orientated
• Deadline Driven
• Ability to Multi-Task
• Accountability
• Emotional Intelligence
• Adaptability
• Customer Focused
• Energetic
• Ability to motivate people
• Well spoken and written communication skills
• Responsible attitude
Job Specification
• Assist with Recruitment of New Staff
• Assist with Induction of New Call Centre Staff
• Quality Assessments each per agent from month to month
• Recording Skills Gaps & liaising with Training to implement appropriate plan of action
• Ensure performance is kept to a really high standard at all times by planning and resourcing effectively
• Liaising with Key people at office
• Continuously revise targets, priorities & standards and implement changes where needed
• Report on team performance
Salary
• Market Related Salary
Area
• Kampala

How to Apply:
To Apply for this Job Go to www.qualityjobs.co.za/uganda/ and Enter Reference Number 2839

Deadline:10th March 2012

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