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Jobs at Uganda Telecom - ISP Core Manager


Job Title: ISP Core Manager 

Reports to : the Manager- ISP & Business Support
The successful candidates will demonstrate:

    Strong Interpersonal skills
    Good team leader
    Negotiations skills
    Organisations skills
    Excellent communication skills
    High integrity
    Customer care Skills
    Strong analytical skills
    Computer literate
    Strong relationship building skills
    Result orientated
    Strong commercial sense

Applicants must have

    Bachelor’s degree in Electrical Engineering or equivalent
    3 years experience in a business function in a telecommunications company or Company with Global presence
    Proven track of  both business and technical working experience in a telecommunications company or it’s equivalent

Duties and Responsibilities:

    Support the business stream in ISP business support to ensure continuous ISP and business support within a 24 x 7 x 365 network operations designed to provide service assurance of all customers and networks of the company.
    Enforce clear operational and functional guidelines for ISP business support to effectively address customer challenges.
    Develop, document, and implement policies and procedures for routine tasks and network elements to maximize the quality of ISP implementations guided by KPI and department objectives.
    Identify areas for improvement within and outside of ISP environment and makes recommendations towards improvements/expansion of such environment and infrastructure
    Ensures continuous availability of reports and metrics for trending ISP performance including trouble ticket system well maintenance and recommends enhancements to the system for better coordination and communication.
    Assist in managing the Third Level ISP team, who troubleshoot and isolate network problems and coordinate problem resolution with various sections in technical and commercial departments.
    Periodically review and ensure agreed SLAs are met by ISP core in relation to service delivery




How to Apply:
Applications from suitably qualified candidates should be submitted to:

The Chief Human Resources & Administration Officer
Uganda Telecom
Rwenzori Courts
P.O Box 7171
Kampala. Or  recruitment@utl.co.ug

Closing Date: 1st February 2013 at 17.00hrs. Only short listed candidates will be contacted.



Deadline: 1st Feb 2013


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