Jobs at Uganda Telecom - Service Delivery Manager

Job Title: Service Delivery Manager
Reports to: Head Information Systems

Job Purpose:

    To Manage UTL Business Support Systems, ensure efficient and effective delivery of VAS (Value Added Services), accurate charging and billing for services consumed

The successful candidates will demonstrate:

    Flexible attitude to working times / arrangements.
    Good leadership and teamwork.
    Strong interpersonal and communication skills.
    Good organizational skills  and ability to coordinate multiple tasks efficiently.
    Ability to work with minimum supervision and extremely focused self-driven, innovative and creative.
    Ability to build and maintain relationships across different functions and organizations
    Analytical and solutions focused mindset
    Ability to work under tight deadlines and respond to high-priority situations

Applicants must have:

    A University degree in Computer Science, Telecommunication Engineering and related fields management (server, operating systems, databases etc.)
    At least 7 years’ experience in Information Systems within a telecommunications business setting.
    In depth knowledge of charging and billing systems, both real time and offline. Retail (Prepaid and Postpaid) and wholesale (Interconnect and Roaming) Billing
    Proven experience of financial accounting principles
    Hands on with Operating Systems (Unix/Linux, Windows 2003/2008) to at least advanced user level
    Hands on knowledge of RDBMS (MySQL, Oracle, MS SQL server) to DBA level
    Working Knowledge of reporting tools.
    Proven experience leading highly specialized technical teams

Duties and Responsibilities:

    Budgeting for the Billing VAS & IN Unit (CAPEX and OPEX)
    Contribute towards the development of the Information services strategy, ensuring that it is in line with the overall Company Strategy
    Establishing written policies and guidelines for effective and efficient Service delivery
    Participating in the establishment of companywide service delivery standards.
    Ensure that the billing system VAS systems, IN and all interfacing platforms are operational within the agreed SLAs
    Perform and oversee random data integrity checks on both the prepaid and postpaid base
    Management of the provisioning and activation processes
    Managing and monitoring the credit control schemes
    Ensures the security of the systems & Subscriber data
    Implement business continuity and disaster prevention and recovery plans on billing systems, applications and databases
    Schedules and supervises preventive and corrective maintenance of the systems
    Oversees the acceptance tests and commissioning of new installations, expansions or upgrades
    Recommends plans and dimensioning for expansion of the nodes to cater for subscriber and/or traffic growth
    Monitor the use of the systems and databases and make recommendations on ways to improve services provided
    Analyze data from the prepaid billing systems to assure correctness and authenticity
    Motivation of Key Staff to deliver high quality services
    Oversees the daily operational activities of the Billing & IN team
    Capacity and HR planning of the Billing VAS & IN section
    Capacity planning of all Billing, VAS and IN platforms
    To ensure the VAS Billing & IN team is motivated to deliver high quality services
    Preparation of budgets and monitor all costs and expenses in the service delivery area
    To manage staff performance management and plan  for staff  training



How to Apply:
Applications from suitably qualified candidates should be submitted to:

The Chief Human Resource & Administration Officer
Uganda Telecom
Telephone House
P.O Box 7171
Kampala. Or  recruitment@utl.co.ug

Closing Date: 14th June 2013 at 17:00 HRS .Only short listed candidates will be contacted.