Job Title: CLAIMS MANAGER
To ensure that general insurance claims are handled expeditiously and in a professional manner thereby meeting the customer expectations and the Company's Corporate Objectives.
Key Responsibilities will include
Ensure reserves are correctly set and regularly reviewed to reflect current position of the company’s liability
Monitor the performance of service providers for effective service delivery
Constantly analyse the performance of various classes of business and give recommendations to management on corrective measures to ensure the company remains profitable
Ensure that claims are registered and acknowledged promptly and customers are constantly updated on the status of the claim to ensure early conclusion of the claim and enhance customer satisfaction.
Ensure that recoveries area initiated and followed to conclusion so as to reduce the final cost of the claim
Ensure that cheque requisitions are raised upon receipt of discharge vouchers/ invoices to facilitate cheque processing
Explore the best alternative of dealing with a claim so as to minimize claim expenses and costs
Maintain effective business relationships by constantly interacting with customers and service providers so as to ensue customers have a pleasant experience
Prepare management reports for the department to advice on the status of the department at any one time
Supervise, train, mentor and coach staff within the department to ensure they remain motivate.
Academic & professional qualifications
Degree in Business or Insurance, Banking and Finance
ANZIF, CII
Management Training
Minimum years of experience required for the job
7 years
Skills and Competencies
Strategic thinking
Leadership skills
Analytical and problem solving skills
Computer skills including knowledge of AIMS
Communication and interpersonal skills
Staff Supervision, training and performance management skills
How to apply:
Interested candidates should send a cover letter with a detailed CV including present position, current remuneration, and phone contacts of 3 professional referees and copies of professional/educational certificates and send it to: recruitment [at] uap.co.ug
NOTE: The attachments should not exceed 2MB
Closing date of applications: 8th February 2013.
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