Engineering Jobs at Wipro in Uganda

Job Title: Command Center Engineer
About this job

Our client Wipro focuses on the IT services & BPO business, and is one of the world's leading software and outsourcing service providers. Wipro is seeking to recruit a result driven and motivated individual for the vacancy above:

Duties and Responsibilities:

    Monitor Links / HW in terms of performance (cpu, memory), bandwidth utilization & capacity.
    Daily checklist to be followed
    L1 Basic Troubleshooting/Carry out as per defined process.
    Follow site specific escalation matrix - Timely escalations to next level
    Track alerts till closure
    Quality & timely Updates to respective key holders, Min 20 genuine calls per day
    Alerts must be pro-actively monitored
    100% of genuine the alerts to be escalated with in SLA
    Accuracy in the CI, Priority and Location details in the Call/ Mail
    CI data should be available in central repository
    % of ratings >= 6(on 7 point scale)
    Customer appreciation
    Genuine alerts should be logged in Remedy
    Alert reduction for the customers
    Availability on Desk
    Ensure all the leaves are planned well in advance, supervisor is informed & same is applied on the leave portal
    Adhering to the shift roaster and ensuring availability in office on business requirement
    Process compliance Shift Handover
    Prepare SOP's for Command Center
    Suggest at least one SIP (operational/Technical improvement area -specific to customer)
    100% of Genuine alerts logged in Remedy.
    Attend the technical discussion forum
    Self Training- No. of training days spent per year
    Actively Participate in E-Learning program
    Achieve next level certification on primary product line and at least basic on the secondary as validated by Practice head in TSG. Minimum of 1 principal certifications in the year

Qualifications:

    Problem Solving
    Self Confidence
    Customer Service Orientation
    Oral And Written Communication
    Flexibility
    Building And Maintaining Relationships

How to Apply:

Please follow the instructions as stated below as failure to do so could lead to disqualification.

1. Send an Application letter and CV/Resume.

2. Merge these two documents into one document in either word or pdf format.

3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.

4. Include the job title and/or reference number in the subject line of the email address   and send your application by email to wiprojobs@nftconsult.com.

5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly.


Deadline: 21st Sept 2012