Jobs at Electricity Regulatory Authority in Uganda- Front Office Assistant

Job Title: Front Office Assistant

Reports to: PUBLIC RELATIONS OFFICER

JOB PURPOSE:
To provide the first point of contract for all ERA external stake holders while promoting a professional and client focused image of the organization.

KEY RESPONSIBILITIES
• Orderly and efficient receipt of stakeholders and incoming mail to the ERA
• Directing stakeholders with complaints to respectivE Electricity consumer Committees and relevant officers
• Receive and classify feedback from Electricity consumer Committees and follows up with respective stakeholders
• Acting as centralized receiver of in-coming and out-going telephone calls and routing them efficiently to relevant offices
• Maintain a fresh image of the front office through creative and innovative office arrangements
• Maintains a log and making periodic reports on the visitors received at ERA and their institutional representations
• Maintain a dynamic communication channel with ERA staff in the field and keep an updated log staff and transport facilitators in the field
• Be able to provide all stakeholders preliminary information on the sector with respect to licensing and opportunities before directing them to specific officers
• Be conversant with all stakeholder publications in ERA at anytime and explain the details therein for any inquiring stakeholders

COMPETENCIES:
Minimum Education and Years of Experience
• Excellent communication and organizational skills.
• Good Telephone etiquette.
• Pleasant personality and demeanor
• Fluent in English(working knowledge of some local languages will be an advantage)
• Ability to work in multi-tasking environment
• A good Team player, Creative and Proactive
• Proficiency in MS Office applications

Qualifications
• At least a Diploma in Secretarial Studies, Office Management , Organizational Behavior. Hospitality Management
• Other relevant and advanced qualification will be an added advantage.
Age: between 25 to 36 years

HOW TO APPLY
Applicants should submit by recorded delivery their applications and enclose copies of:
• CV
• Address (including daytime telephone, fax or e-mail) of the applicants
• Address (including daytime telephone ,fax of e-mail) of three referees
Addressed to:
The Director Financial & Administretive Services
Electricty Rugulatory Authority
Plot 15 Shimoni Road
P.O.Box 10332, Kampala- Uganda
To reach the above address by September 07, 2012 at 5.00pm; Applicants who do not meet the above minimum requiements need not to apply.
NB. Members of the Electricity Regulatory Authority or staff of ERA Secretariat shall not be accepted as referees.
Canvassing or any attempt at it will lead to immediate disqualification. ERA is an equal opportunities employer. If you do not hear from ERA within 2 months after the closing date, regard yourself as un successful.
ELECTRICITY REGULATORY AUTHORITY
Plot 15 Shimoni Road, Nakasero P.O.Box 10332, Kampala
Tel: 341852/646, Fax 341624,
VACANCIES

Deadline: 7th Sept 2012