Assistant Manager Job Vacancy at Wipro in Uganda

Job Title: Assistant Manager - Mission Quality

About this job

Our client Wipro is an IT Company and is seeking to recruit result driven and motivated individuals for the Vacancy above;

Duties and Responsibilities:

    Facilitate ACSAT, PCSAT, Pulse Surveys , action planning and action closure
    Set up and Improve Ticket level customer satisfaction (TCSAT) and Deploy Ticket Audit processes
    Facilitate Customer escalation closure
    Identify Early warning Alerts proactively and track it to closure
    Ensure all services are provided as per Contractual agreement with the customer
    Ensure ITIL Operational process compliance for the program to deliver the services
    Ensure SLA compliance and compliance to Org Processes and training requirements
    Facilitate Service delivery reviews
    Facilitate Internal & External audits
    Own and manage Continuous Improvement (SIPs, Six Sigma, Lean, Xserve etc)


    An individual who has played role of SQA (Infra Business), SQA (Support Business), QA for infrastructure/ services business for at least 3-6 years with following skill set:
    Working knowledge to ISO 20K, ITIL v3, Six Sigma and Lean concepts
    Knowledge of QMS and Process Management
    Good experience to Internal and External Audits and Assessments
    Very strong written and verbal communication
    Good in Client and Organization Senior management interaction skills

How to Apply:

Please follow the instructions as stated below as failure to do so could lead to disqualification.

1. Send an Application letter and CV/Resume.

2. Merge these two documents into one document in either word or pdf format.

3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.

4. Include the job title and/or reference number in the subject line of the email address   and send your application by email to

5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly.

Deadline: 12th Oct 2012


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