Systems and Telecoms Administrator Job in a Bank

* Position title: Systems and Telecoms Administrator
* Grade: GS-7
* Position N°: NA
* Reference: ADB/10/111
* Publication date: 10/08/2010
* Closing date: 12/09/2010

Objectives

NA
Duties and responsibilities

The position is located in the Computer Information Management & Methods Department, Infrastructure & Telecommunications Division (CIMM.2). The incumbent will work directly within the Network and Telecommunications Team in providing configuration management and technical support services pertaining to the Systems and Network technologies including LAN, WAN, WLAN, Wireless, VoIP, Voice, IPBX, Data and Videoconferencing.

Major duties and responsibilities of the incumbent with the appropriate profile will be as follows:

Systems Administration

* Installation, configuration, upgrade, administration, monitoring and maintenance of operating system software and hardware and associated utility software products, in support of operational system(s) and the development environment.
* Provision of day-to-day network administration and support, including: resolution of network user problems, data backup and restore, production of network performance statistics, provision of network diagnostic information, and site surveys.
* Deployment, maintenance and monitoring of active network gear: switches, routers, firewalls, etc., and commonly includes activities such as network address assignment, assignment of routing protocols and routing table configuration as well as configuration of authentication and authorization of directory services.
* Maintenance of network facilities in individual machines, such as drivers and settings of personal computers as well as printers, etc., and may include maintenance of certain network servers: file servers, VPN gateways, intrusion detection systems, etc.
* Authorization and monitoring of access to specific parts of the network infrastructure in accordance with established organizational policy. Includes investigation of unauthorized access, and the performance of other administrative duties relating to network security management.
* Provide 2nd level support to Help Desk Officers, in supporting to users of systems and network facilities and services;

Network and Telecommunication Administration

* Monitor, Operate and maintain the LAN and WAN systems and provide related support services;
* Ensure that all network hardware and software complies with industry standards and best practices
* Manage the provision of agreed quantities and quality of service and support, particularly the integrity and confidentiality of information delivered to and sent by users, the levels of service performance such as throughput, availability and response time, and the timely and effective handling of enquiries and requests for guidance or action on problems
* Ensure that network traffic, and the performance and quality of service provided by the network and its constituent hardware, software, transmission services and support functions are monitored and reviewed
* Document all work using required standards, methods and tools, including prototyping tools where appropriate
* Provide remote corrective support, maintenance solutions and general guidance to the Field Offices technicians on network systems.
* Monitor, Operate and maintain the VSAT and PABX systems and provide related support services;
* Perform VSAT, PABX, Voice Message Server, Fax Machines, Fax Server, Voice Recording System routine preventive maintenance;
* Provide technical assistance to the team at TRA in monitoring, troubleshooting, coordination and resolving hardware/software problems in order to ensure maximum operating efficiency of the Telecommunications equipment;
* Participate in deployment of cellular phones and the mobile email phone sets (Pushmail, Blackberry)
* Compile the entire statistic related to the Bank’s mobile phones and Pushmail/Blackberry Phone Park.
* Interact with external services providers to ensure efficient and effective service delivery in accordance with Service Level Agreements as recommended by best practices of IT Services Management based on ITIL Framework
* Participate in the installation, maintenance and expansion of the Videoconferencing system platform at the Temporary Relocation Agency in Tunis and Field Offices;
* Operate Videoconference site to site and multi-sites systems tools and equipment over IP and ISDN at the Temporary Relocation Agency in Tunis;
* Compile daily, monthly statistics on users’ calls pertaining to Voice, Data and Videoconferencing facilities through the VSAT connection;
* Give remote corrective support and maintenance to the Field Offices technicians in testing to isolate remedies faults, adjustment, repair or replacement of defective system components.
* Provide users and field Offices IT technicians with technical support services, analysis, and problem resolution on post sale and installed systems (VSAT and PABX).
* By ensuring the Help Desk function, provide support to users of network and telecommunications facilities and services;

* This Position Does Not Attract International Terms And Conditions
Selection Criteria

Including desirable skills, knowledge and experience

* At least a Bachelor’s degree in Computer Science or Information Systems or Electronics, or an equivalent diploma with strong knowledge of IT Networks & Telecoms Networks;
* Minimum 5 years of professional IT Networks & Telecoms or related experience, gained within a similar position;
* Familiar with System software that controls activities such as input, output, dynamic resource allocation, and error reporting, within the operation of a computer configuration. E.g.: Windows,Unix, Linux
* Proficient with networking and Communications technologies including the planning and management of the interaction between two or more networking systems, computers or other "intelligent" devices. E.g.: ISDN, Ethernet, TCP/IP.
* Knowledge at the associate to intermediate level of TCP/IP networks, WAN protocols, wiring and cabling, and network management solutions.
* Experience with Network Traffic Monitoring & Diagnostics Tools,
* Experience and/or knowledge with: QoS implementations, VoIP, WAN switching and routing, load-balancing and application-delivery solutions.
* Aware of VSAT and IPBX technologies
* Aware of ITIL concepts and general framework
* Strong computer skills and ability to use standard technology packages and Bank’s standard software (word, excel, outlook, PowerPoint, MS Projects etc)
* Ability to communicate and write effectively in English and French.



Only applicants who fully meet the Bank's requirements and are being considered for interview will be contacted. Applicants will only be considered if they submit (preferably electronically, to: recruit@afdb.org) a fully completed Personal History Form (PHF), available from the Bank’s web site, and attach a comprehensive Curriculum Vitae (CV) indicating date of birth and nationality. The President, ADB, reserves the right to appoint a candidate at a lower level. The African Development Bank is an equal opportunities employer and female candidates are strongly encouraged to apply.