Job Vacancies in Uganda- Customer Care Representative

JOB TITLE: CUSTOMER CARE REPRESENTATIVE
Reports to: Customer Care Officer
Location of Office: Soroti,Mbale,Gulu , Hoima , Fort Portal, Mbarara and Kampala (Please indicate your
preferred location in the application)

Purpose of the job:
The Customer Care Representative is responsible for acting as a liaison between NMS and Customers and other stakeholders within their region of jurisdiction to resolve or report on pertinent issues, monitor service delivery, co-ordinate different stakeholders to ensure that NMS delivers on its mandate effectively.As part of NMS' customer service team, he or she provides technical support to customers/other stakeholders and acts as a communication channel between them and NMS.

KEY RESULTS AREAS/KEY ACCOUNTABILITIES
Duties will be varied and will include but are not limited to the following:
1. Carry-out field visits to monitor service delivery to health facilities within their region by ensuring that health facility coverage and call frequency targets are achieved
2. Carry-out continuous Monitoring and Evaluation activities at Health Facilities as per the approved procedures
3. Co-ordinate the offices of NMS Headquarters, its Distributors, District Health Officers and District Security Organizations and Health facility in-charges to ensure that timely and accountable delivery of supplies to the Districts and last destinations (Health Facilities) is made.
4. Manage specific/special Customer requests to ensure timely responses
5. Receive and report to NMS on Customer/other stakeholder complaints and ensure that feedback and timely and consistent closure to issues.
6. Prepare daily, weekly, monthly statistical reports as appropriate.
7. Assisting the Customer Care Officer as required.
8. Meet the objectives and performance measures agreed with the Customer Care Officer.

PERSON SPECIFICATION
Education and Mandatory experience:
1) A Business related Degree with a minimum of two years relevant field-work experience in sales/customer relations/accounting.
2) Must possess a valid Class B Drivers license with a clean driving record.

Technical Skills:
1. Excellent communication and interpersonal skills - both verbal and written which will enable the job-holder to deaf with external and internal parties in a professional manner, developing solutions and communicating these as efficiently as possible
2. Possession of well developed analytical skills which will enable the job-holder to:
• Clearly identify and define issues that are being raised by customers and other stakeholders.
• Undertake any required review of complaints to a high professional standard.
3. Make recommendations in relation to resolutions of customer/other stakeholder issues in a professional and timely fashion.
4. Deal with difficult situations in a friendly manner and strive to speedy solutions
5. Must be fluent in the most spoken local language in the area where the office is located.
Apply for this job

Mode of application:

Interested candidates should submit their CV with written application specifying the position one is applying for and giving three referees with their full time telephone contacts plus and postal addresses should be indicated on the application letter. Photocopies of the original academic documents should be attached. Please note that National Medical Stores reserves the right to verify photocopies of the academic documents ; attached with the relevant institutions to authenticate their validity.

All applications should be addressed to the

Head of Human Resource and Support Services
National Medical Stores,
Plot 4-12, Nsamizi Road
P.O. Box 16, Entebbe not later than 5 p.m on 27th SEPTEMBER 2010

National Medical Stores is an equal opportunity employer.