Kenya Airways Jobs- Sales and Ticketing Agent Contact Center vacancy

Job Title Sales and Ticketing Agent Contact Center

Location Nairobi,KE

Organization Name Contact Center

Department Description



Welcome aboard Kenya Airways!

Kenya Airways is truly the Pride of Africa. Our global network now reaches 50 destinations, 41 of which are spread across the Africa continent. With a modern fleet of 29 aircrafts, including four Boeing 777 series, makes us one the youngest fleets in Africa.

Kenya Airways opens a world of opportunity across the continent, creating sustainable development by connecting its people and businesses within Africa and around the world.

At Kenya Airways we believe our greatest asset is our people. When you join Kenya Airways we provide you with training and all the systems and tools you require to perform. And best of all, we provide an environment that enables each and every one of our employees to achieve their full potential.



Brief Description



To provide excellent service to customers in terms of Ticketing, Reservations and support KQ products. To generate sales and ensure customer satisfaction and loyalty.

Detailed Description



· To carry out Reservations and ticketing for all KQ clients while providing excellent Customer Service.

· Fare quotes to all KQ clients to provide the best applicable fares and generate sales

· To recruit and handle existing and prospective frequent fliers to win and retain loyalty.

· Printing and reconciling of sales returns to account for daily sales.

· To promote all KQ products to create awareness

Job Requirements



Knowledge, Skills, Experience

· ‘O’ level Division III or C+

· IATA/UFTAA diploma/basic airline fares and ticketing



Competencies

· Team player

· Customer focused

· Good communication skills

· Pleasant personality/approachable

· Self confident and well groomed

· Excellent knowledge of KQ product



Additional Details



· Issuance of a minimum of 45 tickets a day and/or

· Handle an average of 85 calls a day.

· Recruit a minimum of 30 PD members a month

· 100% accuracy in fare quotation and Sales

· All phones must be answered within 3 rings (15 seconds)

Closing Date 22-Oct-2010